Toyota of Lancaster

Good customer service Did not have to wait long for oil change Will go back change Will go back More

My Service Advisor EDUARDO JIMENEZ went above and beyond to give me the best affordable pricing under these tough economical times. to give me the best affordable pricing under these tough economical times. More

This is my 5th car that I have bought with Toyota of Lancaster. I've always had a great experience with Tpyota of Lancaster. Lancaster. I've always had a great experience with Tpyota of Lancaster. More

Excellent dealership, workers are very nice With the customer, Thank you for finance manager manager And Salmas. customer, Thank you for finance manager manager And Salmas. More

Great job guys. Everyone treated me with respect and answered all the questions I had and gave me a good deal o0n my trade in. Everyone treated me with respect and answered all the questions I had and gave me a good deal o0n my trade in. More

Gracias por la buena atención le agradezco mucho lo que isieron por ayudarme excelente atención isieron por ayudarme excelente atención More

They are friendly, caring, and considerate. I wouldn't take my car anywhere else. They are awesome I wouldn't take my car anywhere else. They are awesome More

It started with a phone call where I was told I had two Corolla crosses with different VIN numbers. That I could not make an appointment, because if I brought in the wrong car, they would cancel my appoint Corolla crosses with different VIN numbers. That I could not make an appointment, because if I brought in the wrong car, they would cancel my appointment. Which is not true. I have only one Corolla Cross I called back in a few days and finally got to make an appointment. While my car was getting an oil change, I walked around and even had to find people to ask questions about the new Tacoma’s. I also asked about a new floor mat for my Corolla cross. I obviously interpreted a person conversation between the man and woman sales people. He seemed annoyed I asked the question and just continued his conversation with her. I went to the hot water dispenser and there was only cold water. Terrible customer service all around. That’s until you get to Annie. I told her everything that was going on and she looked up the information on the Tacoma, told me to check on line for replacement formats and she offered to get me hot water. Annie would be the only reason I would come back to that dealership. More

I come from a car manufacturer that is very hands on and involved in the entire customer experieence, from the moment the customer arrives to after the client has taken ownership. Nico was by far the bes involved in the entire customer experieence, from the moment the customer arrives to after the client has taken ownership. Nico was by far the best representative I worked with across numerous dealerships in EARNING my business. Communicative, worked hard to get me into my vehicle, supportive, even came in on his off day. I DO wish there was a bit better post-delivery support. I had a basic question for him after driving off, and never received a response. This is a stark contrast from how my organization does things, we are expected to always follow up with customer correspondence, questions, but perhaps I need to adjust my expectations to how dealerships may do their business. Overall, a positive experience, and happy to have purchased from Toyota of Lancaster, and I'd (with those expectations adjusted), happily work with Nico again. More

After my accident I need a new car, my brother introduced me to his favorite car salesman Tony Laughton. Tony was very professional & polite, he showed me several rav4's but ultimately I settled on one of th me to his favorite car salesman Tony Laughton. Tony was very professional & polite, he showed me several rav4's but ultimately I settled on one of their Crown Signia's. The sale was quick, easy, & efficient. More