Toyota of Kirkland

Outstanding internet sales I have never been through a vehicke sales experience as pleasant as my experience with Justin in internet. He went above and beyond to make sure I fe I have never been through a vehicke sales experience as pleasant as my experience with Justin in internet. He went above and beyond to make sure I felt taken care of, and was not pressured. More

Service unheard of! I have never experienced such a fast solution delivery by a knowlegable staff , Sean Mackin. . Solution was delivered without a charge . This kind I have never experienced such a fast solution delivery by a knowlegable staff , Sean Mackin. . Solution was delivered without a charge . This kind of good will is rarely found . I am so grateful and proud of calling this dealer , my neighborhood dealer. Great job Mr. Obrien! More

Be careful when buying from this dealer. I went in wanted to purchase a Toyota Avalon, and worked out a fair deal with my salesman's finance manager. Lots of things needed to be signed...whi I went in wanted to purchase a Toyota Avalon, and worked out a fair deal with my salesman's finance manager. Lots of things needed to be signed...which I did. Then I was asked to sign the financial paperwork, which I checked very closely (my money is important to me). The paperwork did NOT match the deal we'd worked out. It was several THOUSAND dollars more than it should have been. I left, and will never purchase a car from them. More

Michael and Terry were amazing! I just purchased a 2018 Rav4 hybrid from Toyota of Kirkland. Long story short, there were some complications sourcing my car from another dealership, I just purchased a 2018 Rav4 hybrid from Toyota of Kirkland. Long story short, there were some complications sourcing my car from another dealership, but Michael and Terry worked through all of the issues and made every effort to make my buying experience the best it could be. They've made me a Toyota customer for life. Thanks! More

Been going here since I found them at the old building. Everyone hates going to dealerships for service. This one however, could change your view. Always helpful, always get you what you need. Sure there a Everyone hates going to dealerships for service. This one however, could change your view. Always helpful, always get you what you need. Sure there are times you go in for an oil change, and things are found. Even then they will take you down to the shop to see it for your self, just ask. Atmosphere is excellent, even if you just want to hang out and wait. Even their call center is top notch. More

Switch from Kirkland to Michaels Bellevue I was a long time customer in Kirkland. My wonderful Service Advisor was fired...due to a small issue I understand. Since that time, I have been given I was a long time customer in Kirkland. My wonderful Service Advisor was fired...due to a small issue I understand. Since that time, I have been given different Service Advisor's each time. All seemed to be new and not experienced at all. I completely lost faith and trust in this dealership and I switched to Michaels of Bellevue and have been very satisfied. I understand the Service Advisor got hired at the Everett Toyota...however, that is too far for me to travel for Service Appointments. More

Quick service I brought my car in for a routine 5k check and was out the door in around 40 minutes. Great turnaround time. I would recommend the service at Toyota I brought my car in for a routine 5k check and was out the door in around 40 minutes. Great turnaround time. I would recommend the service at Toyota of Kirkland. More

Repair Sara did a great job handling my service. Car was finished on time and at the cost agreed to. Also, offered a free wash, which I did not need. Sara did a great job handling my service. Car was finished on time and at the cost agreed to. Also, offered a free wash, which I did not need. More

Worst experience EVER Unresponsive, unhelpful staff. Once they got my money, I ceased to exist Have sent numerous email requesting a response. None received Have a Unresponsive, unhelpful staff. Once they got my money, I ceased to exist Have sent numerous email requesting a response. None received Have asked for ID of the GM. That info has been refused to be provided More

Professional Staff I dropped in on a scheduled maintaince visit and I was in & out in 1 hour, better than past experiences with past dealers. Hope the service department I dropped in on a scheduled maintaince visit and I was in & out in 1 hour, better than past experiences with past dealers. Hope the service department can continue to improve, it makes repeat business much more likely. More