Toyota of Greensboro

In my most recent visit, Robert listened to all my concerns and made sure my vehicle and I were safe enough to be on the road. I feel Robert defintely took extra care with me and my vehicle to make me concerns and made sure my vehicle and I were safe enough to be on the road. I feel Robert defintely took extra care with me and my vehicle to make me feel safer, especially with the recent recall. My previous visit and my first service experience with Rice Toyota, Bob made sure to take care of everything I asked for. My experiences with Rice Toyota Service Dept have confirmed my decision to buy a Toyota was the correct one. More

"Customer Service", "Friendliness" and "Overall Experience" were rated "GOOD" because: 1) Friendliness was pretty good for such a busy day...however, what should have been a 20 minute recall fix ( Experience" were rated "GOOD" because: 1) Friendliness was pretty good for such a busy day...however, what should have been a 20 minute recall fix (I had an appointment yet!) took 4 hours! (I was told 1/2 hour tops by the salesman!) 2) What should have been a 45 minute to an hour wait (this is the time interval I was told by the salesman....) to change out the tires (wrong tires came with the new car...) turned out to be a 4.5 hour wait! Because of the above disconnect between the salesman and the service people, I was a tad miffed! I think, either the salesmen (trying to please) are ambitious in their promises and estimates...or, the service dept. people have more cars booked for the same slot of time...that is, they intentionally overbook ... at my expense. If this what dealers do, then customers should be told honestly ... up front. Having said all of the above, I am not that upset as not to recommend Rice Toyota to friends and family. Mr. Rice and staff are top notch as far as I have experienced...from the salesman in the front lines to the technician working on my car. Good luck to them. Toyota is still #1 in my book...regardless of the media! More

I brought my 2009 Avalon in for the gas pedal recall service. The quality of the work and the friendliness of the service personnel was great. I was greeted by a service technician upon arrival who offe service. The quality of the work and the friendliness of the service personnel was great. I was greeted by a service technician upon arrival who offered advice on how to proceed with the recall service. He explained what would be done under the recall and how long it would take. The only problem I had was no one told me the service had been performed and my car was ready. I have no idea how long the maintenance hhad been completed before I asked at the Customer Service window. More

I am not sure of what to say except that the service experience this time was as excellent as always. The serice department took the vehicle when I needed it done and the alignment was completed and th experience this time was as excellent as always. The serice department took the vehicle when I needed it done and the alignment was completed and the car was ready long before I really expected the job to be completed. As always, the work was excellent. More

In addition to the friendly and professional treatment that I received from the staff (Jennifer), Rice also gave me a much better price than the Raleigh dealership where I first had made an appointment fo that I received from the staff (Jennifer), Rice also gave me a much better price than the Raleigh dealership where I first had made an appointment for this 5000 mile service. I will plan on having all my service done here. More

I brought my 2009 Camry in to have the problem with the accelerater and the floor mat problem to be solved. I was very happy with the results. Robert did a great job & was very personable. I am very hap accelerater and the floor mat problem to be solved. I was very happy with the results. Robert did a great job & was very personable. I am very happy with my Camry and when the time comes for another car, I am certain that it will be bought at Rice Toyota. More

My car was brought in for a recall and the repair was done quickly and efficiently. As soon as I drove up into the service bay, someone was there to help me and they were very friendly. They even checke done quickly and efficiently. As soon as I drove up into the service bay, someone was there to help me and they were very friendly. They even checked the air pressure in my tires as a favor to me. The lounge was spacious and comfortable and the wait wasn't very long. Overall, I was pleased with the customer service provided and would bring my car in again for oil changes, etc. More

Good work...hated spending 145.19 for the 75k inspection Good work...hated spending 145.19 for the 75k inspection to actually only need an oil change BUT will consider ourselves fortunate..that only labor Good work...hated spending 145.19 for the 75k inspection to actually only need an oil change BUT will consider ourselves fortunate..that only labor of the inspection was needed. Our 2004 Highlander has been flawless and the VIN begins with "J" .[Built in Japan].so presumably it is not subject to all the recall issues.We will stay with her. If the day comes to trade ...will probably have to go to Honda CR-V.. new Highlander is too big now and do not like the RAV-4. Very sorry all of the recall attention and brand concern has come to Rice Toyota ..a good company..! Thank you for good reliable service since day one..! More