Toyota of Greensboro

When I scheduled the service and when I asked the service representative upon arrival, I was told this would take 2-2 and 1/2 hours. 4 hours later, I was able to get out after much prodding. This happened representative upon arrival, I was told this would take 2-2 and 1/2 hours. 4 hours later, I was able to get out after much prodding. This happened 2 times, so I know it's not an abberation. Service Representative didn't seem to care that he didn't meet his promised timeline. Unacceptable. Poor service, poor attitude. To add insult to injury, I think Toyota is lying about the problem. Why would you need to hook the car up to a computer to repair a "floor mat" problem? More

This is the best car buying experience I have ever had. I am 52 years old and have always bought Chevrolet vehicles. Toyota has always had the best car reputation and the media attack is very unfair. I ha I am 52 years old and have always bought Chevrolet vehicles. Toyota has always had the best car reputation and the media attack is very unfair. I have always wanted an F J Cruiser and I felt that now was the best time. I am proud to own a Toyota. Rice Toyota lived up to their commercials and everyone was great to work with. Tom Sawyer was a terrific salesman and was very knowledgeable and helpful. The general manager, Elmon Dale greeted me at the door and patted me on the back and made me feel welcome. Why would anyone go anywhere else. Thank you Rice Toyota. Randy Greeson More

Sales, yes. Service, NO! I was promised 2-2 and 1/2 hours and spent 4. Service advisors were not the least bit concerned that the time schedule promised was not being adhered to. It would be one thin hours and spent 4. Service advisors were not the least bit concerned that the time schedule promised was not being adhered to. It would be one thing if this happened once, but I brought 2 Camrys in for the same service on consecutive days and it happened both days. Unacceptable More

The price of service is so expensive compared to private shops, that is my only complaint. In this case, my price was double what another shop estimated. The people at Rice are very kind and helpful. The shops, that is my only complaint. In this case, my price was double what another shop estimated. The people at Rice are very kind and helpful. The automatic emails are a pain. I got one saying that I needed inspection, I did not. I got one today-AFTER my service yesterday telling me that I was overdue for service. More

The reason I gave Rice this rating is because of the overall experience and friendliness. Robert and David are true professionals and understand service. This is the only dealership I use for service. overall experience and friendliness. Robert and David are true professionals and understand service. This is the only dealership I use for service. In fact, I take my wife's Acura MDX to be serviced at Rice. Rice treats me right! More

The personnel in the service department were all friendly and helpful, explaining everything that was being done. The atmosphere in the waiting room was very customer friendly with comfortable seating and am and helpful, explaining everything that was being done. The atmosphere in the waiting room was very customer friendly with comfortable seating and amenities. The service people came to get me as soon as the service was completed. The completed service was explained to me in terms I could understand. The personnel at Rice Toyota, Greensboro, NC reinforced my affinity toward the Toyota company. My next car will definitely be a Toyota. More

My Camry was recalled for floormats. I was told it would take 2 hours but it only took 1 hour. My car was taken as soon as I arrived. Everyone was courteous and very well mannered. I was given a free car wa take 2 hours but it only took 1 hour. My car was taken as soon as I arrived. Everyone was courteous and very well mannered. I was given a free car wash for my inconvenience. I have always been impressed with Rice Toyota. More

I have been coming to Rice now for 2 years, and I have been impressed with the level and speed of service at this dealership. Because of this, I have a high degree of confidence in your service department been impressed with the level and speed of service at this dealership. Because of this, I have a high degree of confidence in your service department. With all the hoopla going on over recall issues, I have developed such a high degree of trust, that I would refer anyone to the Toyota brand. These are complicated machines, and as such, there will be problems from time to time. With such a high quality, well trained approach to service, no one should be concerned about what the motives of the Toyota brand really are. Its self-evident. More

I enjoyed working with Graham (sales associate). He is a big ball of energy. He worked hard to help me get a car for my fiance. I love the vehicle and my fiance is stoked to have it! Graham went over and be big ball of energy. He worked hard to help me get a car for my fiance. I love the vehicle and my fiance is stoked to have it! Graham went over and beyond for us. Andre (finance manager) knew what I was looking for in financing and he worked with me until we got it perfect. The only bad thing was that we waited for over an hour to sign the papers. Otherwise, the experience was great and there is no after shock. I am happy with the purchase. More

Everyone was friendly and attentive. They tried to keep costs down and that was appreciated. The repairs were completed timely and the follow up phone calls were very timely. Unfortunately the car wash w costs down and that was appreciated. The repairs were completed timely and the follow up phone calls were very timely. Unfortunately the car wash was broken but it would have been nice to have it sprayed down and vacumned. More