Toyota of Greensboro

I was pleasantly surprised with the cost of my 35,000 mile service. I had thought it would be much more. The speed with which it was performed, including a check of the A/C system, it was completed in ab mile service. I had thought it would be much more. The speed with which it was performed, including a check of the A/C system, it was completed in about one hour. I left with a very good feeling. I am reveiving mail addressed to "Lukens Living Trust" which is fine since the car is registered to our trust. I am also receiving mail addressed to "N. Lukens" whom I do not know. Please have your address records changed to show either the name of our trust or my name, Reeves A. Lukens. Otherwise the mailing address is correct. Thank you for your help More

Rice once again has done a great job. However it seems to take much too long for an oil change. However the oil change was $12.00 less than Modern in Winston-Salem, and the service was much better at Rice. take much too long for an oil change. However the oil change was $12.00 less than Modern in Winston-Salem, and the service was much better at Rice. The service techs are super friendly and seem to care about the customer. More

I had a 12:00pm appointment. 2 cars pulled into the bay after me and got immediate attention. Finallly one service person asked if I had been helped, I said no, he said someone will be right with you. A after me and got immediate attention. Finallly one service person asked if I had been helped, I said no, he said someone will be right with you. A few minutes later one of the car movers asked if I had been helped, I told him no, he went to the service manager and told him. Moments later someone else came out of the service booth and said someone would be right with me. Finally a service person asked me if I had been helped and I told him no, but that I had been asked that 3 times. He finally took my service order and the entire time had acted like I was putting him out, not very professional. This entire time there were approximately 5 Service people in the booth either eating or working on their computers. Again, very unprofessional while a customer is standing and waiting for 10 minutes or more. This took place on Saturday, June 5th. More

Service staff (Jennifer) was excellent to deal with. I was greeted in a timely manner and on my way back to work in no time also she followed up very well while my car was in for repairs. I will recommend was greeted in a timely manner and on my way back to work in no time also she followed up very well while my car was in for repairs. I will recommend this dealer to anyone I know who owns a Toyota. More

The person who helped me was very quick and efficient. He allowed me to delete certain portions of the 45,000 mile check up, without a hassle. The waiting room was nice and comfortable. The service pers He allowed me to delete certain portions of the 45,000 mile check up, without a hassle. The waiting room was nice and comfortable. The service person told me haow much time he thought it would take to do the service, and he was right on the money! More

I was a little annoyed about how long it took the part to come in and then I had to let them keep the car overnight because of a shortage of service techs that day..All in all though, I trust their work and come in and then I had to let them keep the car overnight because of a shortage of service techs that day..All in all though, I trust their work and love my car and would buy another Avalon from them... More

Overall experience very good. One problem. Robert reported that one of the locking wheel nuts "broke" when rotating the tires. I don't know if it broke all by itself or if the technician may have mis reported that one of the locking wheel nuts "broke" when rotating the tires. I don't know if it broke all by itself or if the technician may have mishandled it. I was charged about $50.00 to remove and replace the wheel nut. I felt this was somewhat out of line. Also they were only able to replace the broken locking nut with a standard nut unless I wanted to buy a full set of 4 nuts. More

I stopped by at 3:30 in the afternoon without an appointment for an oil change. David was over in a few minutes and already had all my information in his computer. He explained what needed to be don appointment for an oil change. David was over in a few minutes and already had all my information in his computer. He explained what needed to be done, also told me that I didn't have a recall but rather a future recall (which I had been worried about). The entire visit took less than 45 minutes. The waiting room is nice with coffee and television. You can also go to the back and look through the window into the garage. It allows you to see if your car is being worked on. As alwasy, it was a great experience. More

The service at Rice has been excellent. I use the dealership because they do a more thorough diagnostic check at regular intervals than the Indies. If the cost is marginally more, it's worth it to ha dealership because they do a more thorough diagnostic check at regular intervals than the Indies. If the cost is marginally more, it's worth it to have dealership expertise and accountability. It approximates the Lexus experience I previously enjoyed for many years. Robert Kane (service) and Derek Moser (sales) are the reasons I'll return to Rice. Rice does have one dim service writer whom I've had to endure- only once- in Robert Kane's absence. All of my Toyota friends know to avoid him. More

My recent purchase was a very positive and comfortable experience. Frank Anderson was very easy to interact with and I appreciated the fact that we were able to reach an agreeable price without all the ty experience. Frank Anderson was very easy to interact with and I appreciated the fact that we were able to reach an agreeable price without all the typical sale games that I have experienced at other dealers. We were actually able to reach a sales agreement over the telephone. I would highly recommend this dealership and this sales representative to others who are looking for a positive sales experience. More