Toyota of Greensboro

I purchased a 2010 4runner. This is my third vehicle from Rice Toyota. I started communicating with sales through email. The response was very quick and exactly what I was looking for. After a short meeting Rice Toyota. I started communicating with sales through email. The response was very quick and exactly what I was looking for. After a short meeting with Lou Gonzalez in sales and Susan Scoggins in financing I was on my way. They delivered the deal I was looking for and the vehicle I was looking. Every time I purchase a vehicle from this dealer I leave feeling that I received a fair price and a great product. More

I had an accident (not at my own fault) several months ago, and took my 2007 Scion tC to the Rice Collision Repair Ctr off Hwy 29 in Greensboro. Since the time I got the car back, its been a frustrating ago, and took my 2007 Scion tC to the Rice Collision Repair Ctr off Hwy 29 in Greensboro. Since the time I got the car back, its been a frustrating experience, as well as a stressful one, taking the car back, and forth. I have been very patient, and have informed your body shop personnell of the various issues that affect this vehicle. These problems were not present before this accident. 1. At various speeds, there is vibration in the steering wheel (especially on the highway at speeds of 65 to 80) 2. I had NEW BRAKES installed in June of 2010, just before this accident (Goodyear in Friendly Ctr.) The brakes now make an annoying, and worrisome squeeling noise when lightly braking, and when lightly letting off the brakes. 3. I've been "assured" by Kevin Fox, that its not an issue, but, the front bumper, fender, and headlight that was installed, doesn't align symmetrically with the drivers side. Also, i noticed a small, but noticable peeling of paint around the headlight that was installed. I am very disappointed, and getting fed up with excuses, and shotty workmanship. As well as a general feeling, that the technicians are just too lazy to fix the issues, that I see as safety, and quality concerns. Would you have your loved one's , to travel in such a vehicle? Would you expect, that a vehicle requiring over $8, 250 worth of repairs would be in such a condition when you picked it up? This is, to say the least, a rediculous amount of money to be payed for the lack of quality in repair that i recieved. Please tell me what you would do, if it were you in my place? More

I was looking for a new vehicle that had a few specific options included. I ended up with more than just the few options that I wanted for a GREAT deal. The customer service was exceptional at this deale options included. I ended up with more than just the few options that I wanted for a GREAT deal. The customer service was exceptional at this dealership. I had visited a few others and believe that Greg's friendliness and willingness to listen and not push was what made him a cut above the rest. Quality of the vehicle is an obvious priority but right behind that should be customer service and Greg exemplifies quality over quantity. If you are looking for a vehicle I would definately recommend giving Rice Toyota a chance. I do no think that buyer will be disappointed! More

I was very pleased with my service experience with Rice Toyota. It took the hassle out of getting routine maintenance done for my Scion xD. The service rep was a pleasure to work with. I always felt attend Toyota. It took the hassle out of getting routine maintenance done for my Scion xD. The service rep was a pleasure to work with. I always felt attended to. The work was done quickly and conveniently, and when it appeared that it was going to take longer than expected (I was getting new tires too), they offered me a rental car for the day. It could not have been a better service experience. More

Communication was extremely dis-organized between service department and parts department. I was told my vehicle was ready and part of the service had not been completed. Spent over $600 and problem still department and parts department. I was told my vehicle was ready and part of the service had not been completed. Spent over $600 and problem still has not been fixed. I was told after having repairs to my vehicle completed it would be an additional $500+ to fix the problem. I felt like I was mis-lead and my vehicle was improperly diagnosed initially and the real problem was not fixed. More

Everyone I talked with was very nice. They bent over backwards to help me out. I had forgotten how great this dealership is. They listened to all my questions. I was provided with a ride to work and backwards to help me out. I had forgotten how great this dealership is. They listened to all my questions. I was provided with a ride to work and they picked me up later & took me back to the dealership. I'll be back.... More

Buy a car from these people, you won't be disappointed. Buy a car from these people, you won't be disappointed. Mark Ellis in sales offers great deals and Hugh Holman in financing makes it happen, no su Buy a car from these people, you won't be disappointed. Mark Ellis in sales offers great deals and Hugh Holman in financing makes it happen, no surprises, no strings, everything goes exactly as they say it will. In any kind of retail purchase I'm always looking at price, quality of the product and customer service. We all know a Toyota is the greatest car on earth, that's why you are considering going to Rice in the first place, and the dealership has excellent mechanics, so quality and service are taken care of. That only leaves the issue of price (the sales and financing staff). Things can go wrong for the buyer in a car purchase if they don't pay attention to details involving cost. It only takes a little confusion and you are out a few thousand dollars. This is where these folks really earned the points with me. They had the best price and they knew it. There was no discussion about it. They aren’t trying to milk thousands out of every car sale. They want to build a long term relationship with customers. They want you to come back to their dealership for service. They want you to trust them. What better way to start earning trust than to give you the best price possible without you having to ask for it. I like when people have incredible integrity and do their job like they are dealing with their own mother. You can go into this place not worrying about getting ripped off, buy the car (do all paperwork from A-Z painlessly in less than 2 hours) and drive away knowing you made a really good decision buying there and not somewhere else. I have logged 30 years of commercial driving, bought over 100 vehicles and currently own 6 Corollas for my delivery business. I love to drive, I know a few things about buying cars and I pay close attention to the way dealerships work. I live just over 1000 miles from Greensboro and after a close look I’ve decided all of our vehicles should come from Rice. I fly down, buy the car and drive it home. It’s a nice 2 day trip away from work. Buy a car at Rice Toyota. You will not find better quality, service or price anywhere else. More

I was pleasantly surprised with the cost of my 35,000 mile service. I had thought it would be much more. The speed with which it was performed, including a check of the A/C system, it was completed in ab mile service. I had thought it would be much more. The speed with which it was performed, including a check of the A/C system, it was completed in about one hour. I left with a very good feeling. I am reveiving mail addressed to "Lukens Living Trust" which is fine since the car is registered to our trust. I am also receiving mail addressed to "N. Lukens" whom I do not know. Please have your address records changed to show either the name of our trust or my name, Reeves A. Lukens. Otherwise the mailing address is correct. Thank you for your help More

Service staff (Jennifer) was excellent to deal with. I was greeted in a timely manner and on my way back to work in no time also she followed up very well while my car was in for repairs. I will recommend was greeted in a timely manner and on my way back to work in no time also she followed up very well while my car was in for repairs. I will recommend this dealer to anyone I know who owns a Toyota. More

The person who helped me was very quick and efficient. He allowed me to delete certain portions of the 45,000 mile check up, without a hassle. The waiting room was nice and comfortable. The service pers He allowed me to delete certain portions of the 45,000 mile check up, without a hassle. The waiting room was nice and comfortable. The service person told me haow much time he thought it would take to do the service, and he was right on the money! More