Toyota of Grand Rapids

Toyota of grand rapids is a wonderful dealership. There you can depend on the best of employees to take care of any need. They are not only friendly, but they are very helpful. you can depend on the best of employees to take care of any need. They are not only friendly, but they are very helpful. More

It was a great experience having my auto serviced here. All the staff was friendly and curtious. Explained what they were going to do and when the service was done they went through all of the points they All the staff was friendly and curtious. Explained what they were going to do and when the service was done they went through all of the points they did and explained the findings More

I had a good experience with this dealership in buying a car. I was given a walk through their location and was impressed. I trust their service will be excellent as well. car. I was given a walk through their location and was impressed. I trust their service will be excellent as well. More

Pleased with offer, but dealer kept it a secret that Camry was now offered in an AWD version. I guess guick sale of in stock was more important than an AWD version I would have really liked to know abo Camry was now offered in an AWD version. I guess guick sale of in stock was more important than an AWD version I would have really liked to know about? More

Bruce is simple and easy to work with. Clean dealership. Offers are good. Speedy delivery of work. Hopefully they would include washing/interior vacuuming services as complimentary to loyal customers like m Offers are good. Speedy delivery of work. Hopefully they would include washing/interior vacuuming services as complimentary to loyal customers like me. More

I have recently purchased a new-to-me Rav 4. The previous owner's license plate was not coming off, despite various tools and after about a week, it was advised that I take it to a dealership since they woul owner's license plate was not coming off, despite various tools and after about a week, it was advised that I take it to a dealership since they would know where the (stripped) screws would be on the inside. This was my first time using a dealership and I was NOT impressed. On the phone I was told the service needed (removing a license plate) would take 15 minutes. When I showed up at the scheduled time, I was told itd be an hour and a half. I figured, well maybe the phone call didn't include wait time. I was then told the price could be up to 99 dollars to remove the license plate. I was floored but as I had already tried several other options before coming in, I signed. On my way out I was approached about my windshield and told I could pay for a five minute service to fix any cracks etc. I think my head was still reeling from the price tag of what I had come in for but still I definitely felt caught off guard that someone who identified himself as someone "who worked next door" could operate on the dealership property and feel free to approach me for additional paid services. An hour and half later I was called and told my car was ready. But when I showed up, the same license plate was still on my car. I told the employee and he asked "Are you sure?" and I was taken aback that I wouldn't know what the stuck license plate I've been staring at the last 6 days would look like. He went back, confirmed it was still on, and replaced it with the one I had asked. All in all i paid 89 dollars and while I get that mistakes happen, i just am not convinced at all that itd be worth my time or money to be a repeat customer. More

It is an excellent service department. We have used them for our vehicles for years. I wouldn't go anywhere else now. They have a comfortable waiting area and my vehicle is ready about when they say it will for our vehicles for years. I wouldn't go anywhere else now. They have a comfortable waiting area and my vehicle is ready about when they say it will be. More

thank you Darren Harrold was very helpful and answered all of my questions about the car and explaining how things worked in the car and apps all of my questions about the car and explaining how things worked in the car and apps More

Ready good good so it good employee wedding night and Payson response my question good good good good good ready good very good very where they good Payson response my question good good good good good ready good very good very where they good More

Was helped yesterday by one of your Assistant Service Managers, Adam Havens, at the Toyota Dealership on 28th Street in Grand Rapids. I had an absolutely amazing experience. The customer service was fant Managers, Adam Havens, at the Toyota Dealership on 28th Street in Grand Rapids. I had an absolutely amazing experience. The customer service was fantastic, and Adam himself was very personable and a joy to be helped by. Thank you again, Toyota of Grand Rapids and specifically Adam for your service yesterday!! More