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Toyota of El Cajon

El Cajon, CA

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1,105 Reviews

965 Arnele Avenue

El Cajon, CA

92020

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1,105 Reviews of Toyota of El Cajon

October 10, 2017

Friendly experience Everything went smoothly, everything was explained In detail and we left with the truck we wanted and needed. Overall, a great experience at Toyota d More

by J & R Quality Builders Inc.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fernando Aguiniga, Tan Nguyen
Oct 18, 2017 -

Toyota of El Cajon responded

We are so happy to hear everything went smoothly for you during your purchase. We look forward to caring for your new vehicle for years to come.

October 10, 2017

I trust them with my car Great service, excellent waiting room or shuttle when I need it. I feel like they know what they're doing. And they always honor coupons that come fro More

by amsterdammin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 18, 2017 -

Toyota of El Cajon responded

What an Excellent Review! Thank you so much for being a valued customer.

October 10, 2017

Friendly & Quality Service It was a smooth visit as I only needed an oil change. Taylor made sure they did a detailed check on the car as well for my safety which was appreciat More

by greeeneyed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor
Oct 18, 2017 -

Toyota of El Cajon responded

Here at Toyota of El Cajon you are one of the family and we will always do our best to treat you that way! Thank you for your Great Review!

October 10, 2017

2009 Venza Maintenance I had my 2009 Venza (Invoice # TOCS249952) in for maintenance as I always have each 5K miles. This time the cabin air filter required replacing. After More

by markg143
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Anthony
Oct 11, 2017 -

Toyota of El Cajon responded

Dear Mark, This is definitely embarrassing and not our style! Please except our most sincere apologies for not providing you and your Venza with the utmost care that you deserve! Mark Anthony will be contacting you today so we can get this resolved immediately. This matter will be addressed with our technician to avoid this from happening again.We want you to know that we truly appreciate you as a loyal customer of Toyota as a brand and to our dealership, Toyota of El Cajon. Thank you for allowing us the opportunity to make this right. We look forward to earning back your confidence in us. Please don't hesitate to contact me if I can be of any assistance to you in the future. My direct line is: (619) 270-3195 With respect, Laura Brewer Guest Relations Manager

October 10, 2017

Great Work! The efficiency and professionalism of the Toyota of El Cajon staff is fantastic! They provided fast service in a newly renovated space with free Wifi More

by Fred
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember.
Oct 18, 2017 -

Toyota of El Cajon responded

Fred, Thank you for taking the time to make us feel great! We appreciate you!

October 02, 2017

AWSOME EXPERIENCE SIMO IS ONE OF THE SMARTEST AND MOST FRIENDLY AND CARING PERSON IVE EVER MET ALONG WITH JEFF ANDERSON !!!! GO TOYOTA-!! YOURE THE BEST OF THE BEST !! More

by TACOMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Anderson
Oct 03, 2017 -

Toyota of El Cajon responded

Hello, We love Simo and Jeff Anderson too!! So glad to hear that they are taking such great care of you. We feel so lucky to have Simo & Jeff on our Service team and we will be sure to recognize them for all of their efforts! Take care, Laura Brewer Guest Relations Manager

September 27, 2017

My experience st Toyota I brought my Scion in for the air bag recall. When I got in my car the plastic was still in the seat and the floorboard mat cover was still there a More

by Jackie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Simo vutovich
Sep 27, 2017 -

Toyota of El Cajon responded

Hello Jackie, Thank you for taking the time to complete your rating regarding your recent service visit. We are so sorry that we did not meet your expectations and that your vehicle was not returned to you properly.Please except our sincere apologies for any inconveniences this may have caused. It is very important to us that we address this with our service team to avoid something like this from happening again. If you would be so kind to contact me at (619) 270-3195 or by email at LBREWER@TOYOTAOFELCAJON.COM. Your information will be given to our Service Manager, Jeff Anderson, so he may address this with the associates involved. Although we have discontinued our complimentary washes, we should have made sure your vehicle was returned to you clean after the airbag recall required an extended stay. Please contact me directly and I will gladly make arrangements to schedule a mini detail. Thank you for your valuable feedback as it allows us the opportunity to improve our dealership operations . Respectfully, Laura Brewer Guest Relations Manager

September 26, 2017

Service Survay Paul, the service rep I worked with as friendly and courteous. He processed my paperwork quickly and delivered the car in a shorter time than I expec More

by Lou Fattohi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
Oct 18, 2017 -

Toyota of El Cajon responded

It is always so nice to hear we are doing what we should and giving our guests an exceptional experience. Thank you for letting us know!

Nov 01, 2017 -

Toyota of El Cajon responded

Hello Lou, Glad to hear your service visit exceeded your expectations and Paul took great care of you! We will be sure to recognize Paul for making it happen. See you next time! Toyota of El Cajon, Guest Relations

September 26, 2017

EXCELLENT SERVICE The service that was provided to me was great. The Person that attended me ask if we can get water or coffee, and he was so nice that he brought us wa More

by tacoma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eliseo Navarrete
Nov 01, 2017 -

Toyota of El Cajon responded

We are here to help make you and your family as comfortable as possible during your service visit and hope you enjoyed our facility. Thank you for trusting Toyota of El Cajon with your Toyota. Eliseo will be thrilled to know that you are happy with your experience. Come back and see us again!

September 22, 2017

"Excellent Service" Have had excellent service for past 11 years with my Toyota Corolla, I have passed this vehicle down to my granddaughter, and she will continue to tak More

by Martha C Krumweide
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Villegas
Sep 22, 2017 -

Toyota of El Cajon responded

Thank you for your years of loyalty to Toyota of El Cajon! We will continue to give you and your granddaughter the great service you are accustomed to and make sure that both the Corolla and Camry are in tip-top shape. We truly appreciate your business! Kind Regards, Laura Brewer Guest Relations Manager

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