Toyota of Downtown L.A. - Service Center

Took my car in for a recall issue. They cracked my windshield, refused to pay for it and tried to use blurry security cam footage to "prove" they didn't do it. Do not trust these peopl They cracked my windshield, refused to pay for it and tried to use blurry security cam footage to "prove" they didn't do it. Do not trust these people with your car! More

Es amable pero no da razón exacta del vehículo perdí mi tiempo y mi dinero porque no me areglaron nada salí muy decepcionado tiempo y mi dinero porque no me areglaron nada salí muy decepcionado More

Randy is the best! always with a smile great customer service is quick and reliable. no one else ill go and see. very transparent and straight forward honest and really always with a smile great customer service is quick and reliable. no one else ill go and see. very transparent and straight forward honest and really cares about the customer experience. More

I reviewed this dealership 2 months ago after a great experience with Gary. This experience was not that. I was quoted $295 for the battery before service. They did not update the tracker, so when I aske experience with Gary. This experience was not that. I was quoted $295 for the battery before service. They did not update the tracker, so when I asked for an update they said oh yes it is done and it will be $412. I told them I was quoted $295. They said it was due to my stop start battery. Regardless, you went back on a quote. We settled around $360 which still sucks. I won’t be using this service center again. I worked with Tonia and Lithia. Poor show after having only used this service Center for the last 4 years. 0/10 More

Gary Kamoshida explained w/t every detail and very professional to understand and organize details to resolve my car problems .Not only Gary but many employees work together to resolve my car proble professional to understand and organize details to resolve my car problems .Not only Gary but many employees work together to resolve my car problems. I really honestly recommend not only Gary Kamosuda, but Toyota of Downtown L. A. ,EXCELENTE PROFESIONAL TOYOTA CAR DEALER. THANK YOU VERY MUCH. More

Amazing service ! This technician is really knowledgeable about cars! Best technician at Toyota ! Best technician in LA ! Worked on my car quick, runs way better than This technician is really knowledgeable about cars! Best technician at Toyota ! Best technician in LA ! Worked on my car quick, runs way better than when I got it . More

The only reason why I keep coming back is because I know Abraham McNiel will take good care of my car! I trust no one else to keep me updated with what is happening and the things I need to take care of my Abraham McNiel will take good care of my car! I trust no one else to keep me updated with what is happening and the things I need to take care of my car. I believe that is in the maintenance that will keep my car running for years to come. Thank you Abraham! More

Very good dealership. The staff is polite and efficient. They never try to up sell you or add frivolous things to your bill. The waiting are is neat and clean as are the r The staff is polite and efficient. They never try to up sell you or add frivolous things to your bill. The waiting are is neat and clean as are the restrooms. More

Attentive and informative, work hard to get issue fixed. Walked me step by step process Walked me step by step process More

If you need your car serviced. Find Gary. He’s a trustworthy individual which is hard to find in this industry. He was so helpful during the service and went above and beyond to me Find Gary. He’s a trustworthy individual which is hard to find in this industry. He was so helpful during the service and went above and beyond to meet our needs. I appreciate the help and I will be asking specifically for Gary for future services. Thanks again Gary More