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Toyota of Des Moines - Service Center

Grimes, IA

4.6
2,383 Reviews

2,383 Reviews of Toyota of Des Moines - Service Center

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September 17, 2024

Can’t get an answer regarding problems with my 2022 Tundra. Des Moines Toyota is not a customer oriented company. Sell the product screw the customer More

by LIN_MAR405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emily Wagner
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2024

They got me in quickly when i was on a jam. Jose was very knowledgeable. More

by GMAGPAROSIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2024

They were professional,they did a good job, work was done in a timely manner. More

by RTMCCAULEY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eli Did a nice job
September 16, 2024

Ian and his team listened to me and took care of my vehicle. The service team was great. The people at DSM Toyota walk the walk and actually take care of your needs. I will never hesitate to return s More

by Randy P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2024

efficient tha cost was in the range they quoted me. i like the service advisor. More

by bellvillesharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock service
September 15, 2024

Service was ok. But took too long and they left the interior dirty. I had the truck detailed the day before and there were a lot of fingerprints and dust on the inte More

by falkeconstruction
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2024

Very honest and helpful, everyone employee very nice have worked with this dealership since 2000 when we bought our first new Toyota, a Sienna van. Since that purchase we have always bought new or used Toyot More

by mlpocius24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2024

No thank you. No thank you. No thank you. No thank you. No thank you. More

by ALEISHA.A.STEVENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2024

I was in and out quickly for my oil change. A couple other things needed addressed. I was made aware of the by the complete the video and my service associate. That add was also completed in s More

by KC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabe Naylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2024

My only disappointment with the service center is that I tell the check in person not to add any windshield wiper fluid because the hose has a leak. Plus I put a note on the dash. They add fluid & it ends u More

by karenmessamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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