Toyota of Des Moines - Service Center

Toyota dose a good job but could be more economical. Labor is high. Could use better trianing with customer service when it comes to service and repair and sales. Ive had more then one indecent with poo Labor is high. Could use better trianing with customer service when it comes to service and repair and sales. Ive had more then one indecent with poor treatment. Makes me think twice about buying another car from this dealership. Hopefully next time im in for service I dont get rude or condescending answers to my concerns! For instance, my question was my breaks squeak when backing up and not just a small squeak but a very load squeak, whats that all about? Can you check it for me? Answer: We can check that out but thats very common and it happens alot with these cars. Looks at me like im stupid/crazy for worring or asking about it! Thats just one of a few times ive had a smart answer that wasent very comforting and definitely dident make me want to buy another car!! Ian im sure has been there a while and should no better then to say that as well as act like your stupid for asking such a questions. Ive had a ton of cars in my day and unless the breaks were bad, which mine wernt, they never squeaked loudly while backing up. Hopefully Ian could be informative and well as less condescending for the next customer. Ill be back but about another time that happens Im sure I wont be back! By the way Jeff the driver of the shuttle van was awesome and is a good guy! Wish you had more customers service like his. He deserves a raise!! More

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The customer service for the mechanical department is the best. Teach this the sellers too after they sell you a CAR best. Teach this the sellers too after they sell you a CAR More

Really good service and i will recommend other people to do service and maintenance.Thanks do service and maintenance.Thanks More

Justin is a rock star, deserves to have his salary doubled, and is why we keep coming. doubled, and is why we keep coming. More

The staffs of Toyota dealer are awesome. They are so cooperative , frank and helpful. I thank to all members. They are so cooperative , frank and helpful. I thank to all members. More

Easy, accommodating, and swift service for a programming of a key. Was early for my appointment and they got me right in of a key. Was early for my appointment and they got me right in More

I was pleased with how they greeted me when I pulled in, very prompt. The waiting areas were clean and adequate reading material. My wait was short and I liked watching the video explaining in detail the in very prompt. The waiting areas were clean and adequate reading material. My wait was short and I liked watching the video explaining in detail the inspection. Jose was very nice and wrote down for me the explanation of an issue pertaining to my car battery. More

First time buying a Toyota and I certainly didn’t feel very welcoming. Everything was super basic, they didn’t give me any type of offer or promotion or even offer a bottle of water. Also ran my credit th very welcoming. Everything was super basic, they didn’t give me any type of offer or promotion or even offer a bottle of water. Also ran my credit three times leaving 3 inquires. The first one they said was supposed to be soft pull but they messed that up as well, I see a hard pull on my credit report. Extremely Disappointing! More

We have been loyal customers of this dealership for nearly 30 years. Yesterday we took our Toyota in and while I was checking out, I noticed several of the service assistants are ones that I worked wit nearly 30 years. Yesterday we took our Toyota in and while I was checking out, I noticed several of the service assistants are ones that I worked with almost 30 years ago! To me, that speaks volumes about this dealership. Those guys were quality employees then, and the new one we dealt with yesterday seems to be of equal quality. More