Toyota of Des Moines - Service Center

The service I received during my last scheduled maintenance time was a good experience. Thanks maintenance time was a good experience. Thanks More

Great customer service provided in the shortest time than expected. Forever my number one service dealership for my vehicle! than expected. Forever my number one service dealership for my vehicle! More

I was reminded about my two appointments via text and email many times over the past 30 days. When the day came for my service work on both vehicles the service department was out of stock on the one ar email many times over the past 30 days. When the day came for my service work on both vehicles the service department was out of stock on the one area of the parts needed for the appointment. It seemed I was ready but the department wasn't ready with some of the parts. More

I didn't feel the personnel had any respect for my time. I had an 8:10 appointment. I know this is an approximate time but felt comfortable making another commitment at 12:00. After not hearing from the I had an 8:10 appointment. I know this is an approximate time but felt comfortable making another commitment at 12:00. After not hearing from the service tech by 10:30, I tried to find out the status of my service. Finally, at 11:08 I received a text saying that the work was complete and asking if I wanted a ride back to the dealership. I immediately responded "yes". I received a call from the shuttle driver at 11:37 saying he was on his way. Obviously, I had to cancel my 12:00 appointment. Once the Toyota shuttle driver got me to the dealership, I then had to wait more than 10 minutes for somebody to bring my car to me. It seems to me that since they knew I was on my way to the dealership, my car should have been waiting for me. The overall lack of consideration for my time left me dissatisfied with the service. More

Blake is always amazing and Eli in sales is always happy to help me out. I wouldn’t go anywhere else! to help me out. I wouldn’t go anywhere else! More

Excellent, friendly service. Mechanic very knowledgeable and through as well as rest of staff. Highly recommend! Mechanic very knowledgeable and through as well as rest of staff. Highly recommend! More

Good service as ususal Only wish they were more proactive about looking into vehicle possible issues. They only mentioned a possible issue when checking me out at my recent oil change. They need proactive about looking into vehicle possible issues. They only mentioned a possible issue when checking me out at my recent oil change. They need to be setup to react on the spot to issues More

Did fine. Wait wasn't too long. Comfortable seating area. Address another issue we had. Wait wasn't too long. Comfortable seating area. Address another issue we had. More

Knowledgeable, efficient, courteous, informative relative to Toyota recalls and fixes them, and cleans up all their work. Keeps it me up to date with any issues they have and time to complete work. Loved to Toyota recalls and fixes them, and cleans up all their work. Keeps it me up to date with any issues they have and time to complete work. Loved their whole customer focus. More

Always a positive experience. Knowledgeable, personable and helpful staff. Service is detailed and timely. I would strongly recommend Toyota of Des Moines. Knowledgeable, personable and helpful staff. Service is detailed and timely. I would strongly recommend Toyota of Des Moines. More