Toyota of Des Moines - Service Center

Service let me drive away with a nail in my tire while they ordered a replacement. I bought the tires at the dealership. Calling for an appointment to check a tire leak, Reception told me to bring it in. they ordered a replacement. I bought the tires at the dealership. Calling for an appointment to check a tire leak, Reception told me to bring it in. I did, and service wouldn’t look at it. Service said tire had to be ordered, they no longer do tire repairs, and it was safe to drive my car as is, even on the interstate. Also, on my 30k maintenance visit a few days later when then replaced the tire service said they checked my brakes but there was no brake check on my video. I asked for a measurement printout and they said they don’t have those anymore and not to worry, they had checked my brakes and they were fine. On a prior visit they had said brakes are getting close to needing service so I was concerned about monitoring the measurements closely. I would have appreciated knowing the measurements of my brakes. More

The entire group at Toyota was very helpful and courteous. I have moved to Urbandale looking for someone to take care of me Avalon. courteous. I have moved to Urbandale looking for someone to take care of me Avalon. More

I found Ian Davis to be very arrogant and service department not willing to listen. department not willing to listen. More

Very professional service provided to me, treatment was excellent and I'm very thankful and happy excellent and I'm very thankful and happy More

I like receiving the service tech’s video of my vehicle. I appreciate explanations for concerns. Best coffee machine! I appreciate explanations for concerns. Best coffee machine! More

They got my car in early and it was done in less than an hour. And everything was done exactly as needed. Thanks! hour. And everything was done exactly as needed. Thanks! More

Over the last 15 years the work at this dealership has been good with no comebacks or do overs. been good with no comebacks or do overs. More

Both Travis and Jaime were/are knowledgable and helpful. I have confidence in the people taking car of my car. I have confidence in the people taking car of my car. More

Always super nice when I come and always really fast! Love the little kid place area as well! Love the little kid place area as well! More

Fast excellent service. Service and recall work all done in a very timely manner! Thankyou! Service and recall work all done in a very timely manner! Thankyou! More