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Toyota of Des Moines - Service Center

Grimes, IA

4.6
2,372 Reviews

2,372 Reviews of Toyota of Des Moines - Service Center

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May 21, 2024

Once in contact all is ok. Trouble communicating. Prices too HIGH after 2 year maintenance. More

by jba1b2c3d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Phillips
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Toyota of Des Moines responded

Thanks for your honest review! We'll improve communication. Call service to discuss 2-year maintenance cost breakdown.

May 20, 2024

I came in for a recall notice. I arrived early because of the weather. I was handled as soon as I got there. I didn't have to wait very long. And was on my way with a car wash More

by mhewitt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Toyota of Des Moines responded

Sounds like a perfect service visit! Early arrival, quick service, and a car wash - that's how we do it! Thanks!

May 20, 2024

Great warranty for my Prius after 300,000 mile issue. Where else do you get that kind of service after the sale… More

by Dlt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schulz
May 21, 2024 -

Toyota of Des Moines responded

Thanks so much for sharing your experience with us. We hope to see you again soon & we are very impressed with your mileage!

May 19, 2024

First visit at this location. Very clean Client waiting area, courteous staff, well informed. Would highly recommend to all More

by KMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Toyota of Des Moines responded

We're thrilled you loved the clean waiting area, courteous staff, and informative service. Thanks for the recommendation!

May 19, 2024

My service advisor, Ian Davis, has been fantastic to work with. Toyota of Des Moines only advises on the needed maintenance for the vehicle without any extra services. Very trustworthy and reliable service More

by tadbert666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Toyota of Des Moines responded

At Toyota of Des Moines, we believe in trustworthy service & recommending only what your vehicle needs. Thanks for recognizing Ian & our reliable service department!

May 18, 2024

My car always gets great service at Toyota. They are so good about keeping me informed on any needed repairs and the cost associated with what needs to be done. The videos of their inspection i More

by cyndyhagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
May 20, 2024 -

Toyota of Des Moines responded

Thank you! We prioritize clear communication & informative videos. Glad your car gets excellent service at Toyota of Des Moines!

May 18, 2024

Do a good job of service. Thank you thank you thank you thank you etc More

by Pakozak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schulz
May 20, 2024 -

Toyota of Des Moines responded

Thanks for recognizing our good service! We appreciate your business.

May 18, 2024

Like the car pick up and return for service like the car pick up and return for service More

by jspizal6284
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Car pick up gentleman
May 20, 2024 -

Toyota of Des Moines responded

We're glad you love our pick-up & return service! It's a convenient way to keep your car serviced. Thanks!

May 18, 2024

Was able to work at a desk in the lobby while they worked on my car with their public internet. Always good service. More

by tstrubes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
May 20, 2024 -

Toyota of Des Moines responded

Glad you had great service & a comfy workspace with our Wi-Fi. Thank you for your review!

May 18, 2024

See prior comments about positive experience with Chris and with the service of my 2007 Prius for brake actuator More

by Cmcgrane9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris - this is a duplication area in your survey
May 20, 2024 -

Toyota of Des Moines responded

Happy to hear Chris & our service made you smile! Thanks for choosing Toyota of Des Moines!

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