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Toyota of Des Moines - Service Center

Grimes, IA

4.6
2,372 Reviews

2,372 Reviews of Toyota of Des Moines - Service Center

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May 24, 2024

Prompt, efficient, and friendly. My car seldom needs repairs, so I go to Toyota of DM for maintenance service. More

by ELLENFISHER123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Des Moines responded

Perfect! We appreciate your trust in Toyota of Des Moines for your maintenance needs. We're happy to be there for you!

May 24, 2024

Technician advisor was great. Good service.and timeline was accurate. I will introduce if any one is interested in Toyota. More

by joethanh7377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
May 28, 2024 -

Toyota of Des Moines responded

Thanks for choosing Toyota of Des Moines! We're thrilled the advisor, service, and timeline were all excellent. We appreciate you recommending us!

May 24, 2024

I was immediately greeted. I purchased new mats from the parts department and that gentleman was very nice and helpful. When my car was ready I was checked out quickly. More

by morgancathy71@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Des Moines responded

Thanks for the review! We're happy you were greeted right away, found helpful staff in parts, and had a quick checkout. See you next time!

May 24, 2024

Great customer service. Everyone is very helpful. Quarterly services are really quick. Great job. Thanks. More

by BLAKE61729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Des Moines responded

Fantastic! We appreciate you noticing our customer service and the speed of your quarterly services. Thanks for choosing us!

May 23, 2024

Dealership agreed to swap my winter tires for the all season tires I use otherwise for a reasonable fee and coordinated with routine service visit. More

by RRBOOM54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
May 23, 2024 -

Toyota of Des Moines responded

Great to hear! We value your time. Glad we could combine services for a smooth experience.

May 23, 2024

Good job was done quickly and serviced according too the list of items I wanted addressed More

by ncoleman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
May 24, 2024 -

Toyota of Des Moines responded

Thanks! We appreciate you choosing us. Fast, efficient service is our goal.

May 23, 2024

The dealership is great they just need to have printed labels when they do service work More

by CKSERVICESGROUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Millhollin
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

Toyota of Des Moines responded

Thanks for the feedback! We're always looking for ways to improve. We hope to see you again in the future!

May 23, 2024

Great service with knowledge sales people and service managers. Always keeps me abreast of the situation with my vehicle as well cost of repairs. More

by ralverio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

Toyota of Des Moines responded

Fantastic! We appreciate you trusting our knowledgeable team. Thanks for choosing us!

May 23, 2024

Pleasant and helpful staff. Address any issues that arise professionally and work to resolve effectively. More

by HANSEN.LAURA.A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
May 24, 2024 -

Toyota of Des Moines responded

Thanks for the praise! We strive for a pleasant experience & effective problem solving. See you next time!

May 23, 2024

They took care of my car repairs in an excellent way and took care of any questions and concerns I had about my car. More

by NMRKANNE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Blake and the Service Manager were very nice and helpful in getting my car repairs taken care of.
May 24, 2024 -

Toyota of Des Moines responded

We're thrilled to hear it! Excellent repairs and addressing your concerns is our priority. Thanks!

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