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Toyota of Des Moines - Service Center

Grimes, IA

4.6
2,372 Reviews

2,372 Reviews of Toyota of Des Moines - Service Center

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May 26, 2024

Service was great. I brought it in Saturday after noon after the check engine light went on and it started running rough. They fixed the problem in 90 minutes and I was More

by Dance with the Dragon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Des Moines responded

Wow! Glad we could help get you back on the road quickly. Thanks for choosing Toyota of Des Moines!

May 25, 2024

Responsive, expert, honest, and kind service people, that is why I trust Toyota Of Des Moines. More

by Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
May 28, 2024 -

Toyota of Des Moines responded

Wow, that means the world to us! We strive to be responsive, expert, honest, and kind in everything we do. Thank you for trusting Toyota of Des Moines!

May 25, 2024

It was very fast service and friendly people. The facility is very clean. Awesome staff! More

by NHALONGKUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Des Moines responded

Perfect! We aim for fast, friendly service in a clean environment. Thanks for recognizing our awesome staff!

May 25, 2024

Our service guy was kind and had patience to listened while I talked. Left with the problem salved. More

by Carlson302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
May 28, 2024 -

Toyota of Des Moines responded

Great to hear! Kind and patient service is what we aim for. Happy driving!

May 24, 2024

The fine team at Toyota of Des Moines did an excellent job on my recent service. I showed up without an appointment and was taken care of promptly. More

by adamschmidt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Millhollin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Ahrens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Des Moines responded

Thanks for choosing Toyota of Des Moines! We're happy to help even without an appointment. Glad we got you back on the road quickly!

May 24, 2024

It was so amazing yesterday, I went in for oil change without making an appointment. They still took care of my car even though they were super busy. Good job guys More

by MelvinGrupee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
May 28, 2024 -

Toyota of Des Moines responded

Wow, thanks! We appreciate your understanding & patience. Glad we could fit you in for your oil change!

May 24, 2024

I was impressed with the promptness of your staff and the knowledge base of my service rep. She was very helpful. The work was completed in a short time too. All in all, very pleased. More

by RYANCHAPMAN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Des Moines responded

Fantastic! We're thrilled our staff was prompt and knowledgeable. Thanks for choosing us!

May 24, 2024

Justin was very helpful. The dealership is strong, knowledgeable, clean and helpful but more expensive than other service places. More

by hansone614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Des Moines responded

Thanks for the feedback! We appreciate you recognizing Justin's helpfulness and our clean, knowledgeable environment. Visit us again in the future!

May 24, 2024

Service employees are knowledgeable. The videos are helpful. Making appointments for everyone has improved the workflow. More

by ROCHELLEWOERNER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Des Moines responded

Thanks! We value your feedback. Knowledgeable staff, helpful videos, and smooth appointments are our goals. Glad we're hitting the mark!

May 24, 2024

I have always had excellent service. The people are courteous and get you in on your scheduled time. The service department is kept neat and clean. They also have a nice waiting room to More

by egabus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Millhollin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Ahrens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
May 28, 2024 -

Toyota of Des Moines responded

We appreciate your loyalty! We strive for excellent service, courteous staff, and a comfortable waiting area. Thank you for choosing us!

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