Back

Toyota of Des Moines - Service Center

Grimes, IA

4.6
2,372 Reviews

2,372 Reviews of Toyota of Des Moines - Service Center

Sort by
May 31, 2024

Great customer service! Very happy I was in and out according to the time estimate I was given. More

by candida_lisboa
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Toyota of Des Moines responded

Thank you for choosing Toyota of Des Moines! Come back and see us anytime!

May 30, 2024

Everyone is very helpful and friendly. They are all a wealth of knowledge. I will always buy and bring my vehicles here. More

by IowaBigCat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Henigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan McClanahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Toyota of Des Moines responded

This is exactly what we strive for. Thank you for choosing Toyota of Des Moines!

May 30, 2024

I arrived early for my appt and they were still able to get me in! The appt didn’t take very long at all and it was right at the estimated cost. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Toyota of Des Moines responded

Perfect! We appreciate you recognizing our good service, and thank you for choosing us.

May 30, 2024

Waited for a. Front camera for my new rav that was bad. It finally came in and they got it done and I was on my way More

by malmberg3bb
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who I worked with
May 30, 2024 -

Toyota of Des Moines responded

We sincerely value your business and hope to work with you in the future.

May 30, 2024

Always a great experience! They are always very personable! Will always continue to use Toyota! More

by Molly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClanahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Toyota of Des Moines responded

Thrilled you enjoy the experience! We value our customers & strive to be personable. Thanks for choosing Toyota of Des Moines!

May 30, 2024

Blake was great! For some reason I never got a call that my part was in. I waited 4 weeks to call them and found out the part had been in awhile. More

by David Henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
May 31, 2024 -

Toyota of Des Moines responded

Thanks for the kind words about Blake! We appreciate you choosing Toyota of Des Moines.

May 30, 2024

They were relatively fast and efficient. Did have to wait a bit to get my car back once I came back to pick it up. And my clock doesn't work right after the fix. More

by JALOOAH
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No
May 31, 2024 -

Toyota of Des Moines responded

Great to hear they were fast and efficient! Thanks for choosing Toyota of Des Moines.

May 30, 2024

Great service. does things on time. They have always done a good job for me. Mark More

by Markj7919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Toyota of Des Moines responded

Thanks, Mark! We appreciate you trusting us with your vehicle and aim for on-time, high-quality service. See you next time!

May 30, 2024

Dealer ship is good but the service department was a disappointment. First time in years that I have been with Toyota More

by holmesshaun1420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
May 31, 2024 -

Toyota of Des Moines responded

Thanks for the feedback! We appreciate you highlighting some areas of improvement. We hope we can gain your trust back!

May 30, 2024

At this point, when I have had no problems, I am very happy. The real test is when something goes wrong. More

by marymsmart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Toyota of Des Moines responded

We're committed to excellent service, even when issues arise. Thank you for choosing Toyota of Des Moines!

...
54
...