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Toyota of Des Moines - Service Center

Grimes, IA

4.6
2,383 Reviews

2,383 Reviews of Toyota of Des Moines - Service Center

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June 04, 2024

Jose is an excellent employee. Personable, professional and very knowledgeable about the services that he/Toyota has to offer. More

by Hal Chase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Jun 05, 2024 -

Toyota of Des Moines responded

Thank you for your kind words. At Toyota of Des Moines, we pride ourselves on customer service, and it's nice to know we have delivered. If you have any further automotive needs please let us know!

June 03, 2024

Had brakes replaced and now there is a clanging noise, called and it will take a full week for them to look at it. If you broke it, you should find a way to get it looked at quickly. Now i don't have a More

by JOSH@OTB-WEB.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Galvin
Jun 03, 2024 -

Toyota of Des Moines responded

Hi Josh, thank you for taking the time to provide your feedback. We do our best to fit all of our customers in as quickly as possible and we are sorry you feel we fell short of that. If you would like to discuss this further, please contact our General Manager, JP Phillips.

June 03, 2024

I so appreciate their free pick up and delivery for any service! Also, Chris did an excellent job fixing my trunk and completing the oil and filter change as well as the multi -point inspection of my Toyot More

by cindylam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris and Lisa
Jun 03, 2024 -

Toyota of Des Moines responded

Your satisfaction is important to us, so we appreciate this feedback. We sincerely value your business and hope to work with you in the future.

June 03, 2024

Toyota does a great job in their service department they tend to under promise and over deliver which is great! More

by Cass Muse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Toyota of Des Moines responded

Thank you for choosing Toyota of Des Moines!

June 03, 2024

I was in and out in 30 minutes. That was great had an appointment afterwards. More

by squrl1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Toyota of Des Moines responded

This is exactly what we strive for. Thank you for choosing Toyota of Des Moines!

June 02, 2024

I Have been bringing my cars to Toyota for years and trust it’s in good hands. More

by dh77.qed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Toyota of Des Moines responded

We want all our clients to have a comfortable and stress-free experience with us!

June 02, 2024

Best dealership ever. Great service as well as professional advice Eric is a great salesman always trying hard to please More

by GJGERS1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Ahrens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Doering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colton Powers
Jun 03, 2024 -

Toyota of Des Moines responded

Perfect! We appreciate you recognizing the good service & friendly staff.

June 01, 2024

Toyota of Grimes Service Department from making the appointment to having my car serviced, made my experience seamless. Each person was knowledgeable about the steps needed for servicing my car at this More

by dalelise1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Toyota of Des Moines responded

Thrilled you had a fantastic experience! We appreciate you recognizing our courteous customer care, service videos, comfortable waiting area, and clear communication. It means a lot that you trust us for your service needs. See you next time at Toyota of Des Moines!

June 01, 2024

We appreciate the service and detailed video reports. Thanks for your excellent and speedy work. More

by bonniejbrown2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Toyota of Des Moines responded

We appreciate you recognizing our good service, and thank you for choosing us.

June 01, 2024

Toyota of Des Moines is the only place that I will go to have my vehicle serviced. Everyone I spoke with was very knowledgeable and accommodating. JP Phillips was very professional and personable during our More

by Raven Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Toyota of Des Moines responded

We're glad we could help you make a confident decision about your repair. Thank you for your positive feedback. Have a great day!

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