Toyota of Des Moines - Service Center

Good customer service and keep their appointment on schedule which helps with the overall customer experience schedule which helps with the overall customer experience More

Could do better. Feel like I always have issues with my car leaving Toyota after services are done with my car. Never use to have issues with it but not every time I Feel like I always have issues with my car leaving Toyota after services are done with my car. Never use to have issues with it but not every time I get it serviced their something wrong afterwards. Also sometimes the service provider are always grumpy and rude. More

Easy to schedule and the work was done in the time indicated. Everyone I came in contact with was knowledgeable and professional. indicated. Everyone I came in contact with was knowledgeable and professional. More

I’m not sure why it always takes so long to get my car. If you know I’m on my way, why don’t you pull it up if it’s going to take you 20 mins to get it. I could literally see my car from where I was standi If you know I’m on my way, why don’t you pull it up if it’s going to take you 20 mins to get it. I could literally see my car from where I was standing. For that reason, I’m not inclined to come back. Also it’s hard for me to keep track of my service advisor so every time I have to go in and ask who the advisor is. It’s just not easy. More

The people are very friendly and helpful. I've been a Toyota customer for a long time because of the people. I've been a Toyota customer for a long time because of the people. More

They were so nice explaining the problem, reasonable cost to fix it, and they got me in right away, because it was a significant problem that suddenly popped up in an old car. to fix it, and they got me in right away, because it was a significant problem that suddenly popped up in an old car. More

From the time you pull in and leave they keep you informed. They all seem well educated informed. They all seem well educated More

I have always been pleased with the service department at Toyota of Des Moines. The staff is courteous and thorough and keeps me informed of their progress when they have the vehicle in for service Toyota of Des Moines. The staff is courteous and thorough and keeps me informed of their progress when they have the vehicle in for service More

Good and straightforward experience. Requested a part that I provided be replaced (upstream O2 sensor) to address a check engine light. The work was done and light ended up turning off. Requested a part that I provided be replaced (upstream O2 sensor) to address a check engine light. The work was done and light ended up turning off. More

4/5 lug nuts were very loose on the left rear tire. Was fortunate not to lose any or the tire on my drive home Was fortunate not to lose any or the tire on my drive home More