Toyota of Des Moines - Service Center

Terry was my service guy, at least that the name in my invoice . Great job invoice . Great job More

I had a terrible experience with Ian Davis who was my service advisor for my hybrid Prius V 90,000 mile service on 12/30/2024. From the git-go when I was left standing alone for 10-15 minutes waiting for service advisor for my hybrid Prius V 90,000 mile service on 12/30/2024. From the git-go when I was left standing alone for 10-15 minutes waiting for service while Ian was talking on the telephone and then walking toward me without introducing himself and shouting “you’re here for a 90,000 mile service?” And not saying something like sorry to keep you waiting for my 10 to 15 minute wait on the pavement with my door car open, to his not initiating promised updates with me on the progress of my car after it had been there for a few hours, to not answering my questions and saying minimally insufficient replies to my questions in our text messages back-and-forth, to his stating that certain work would be done which he said later would not be done, to falsely stating that my car had a PCV valve replaced, I had a horrible experience trying to find out what was involved in the 90,000 mile service for my car. Ann’s colleague, Brock also falsely said I had the PCV valve replaced. This is according to.Travis Burguson (spelling?) who told me when I complained to him that both men falsely told me that the PCV valve was replaced when it no longer needs to be replaced. Jan Davis is in need of customer service training. He did not to make me feel like a welcome customer. His responses were inadequate and refused to explain why I was being charged $995 when the hybrid total price for 60,000 mile service which is almost identical to the 90,000 mile service is $530 with a coolant system service added for $240 extra. More

A good job was done on the service and the service Service person keep to the quoted price for the service. Service person keep to the quoted price for the service. More

Great customer service, communication and completed quickly glad I chose Toyota of Des Moines thanks quickly glad I chose Toyota of Des Moines thanks More

Good take care of our car . Get appointments on time and not wait long time . To get done . Get appointments on time and not wait long time . To get done . More

Quality Products with Top Notch Friendly Professional Quality Service ! Toyota of Des Moines delivers with Great People ! Quality Service ! Toyota of Des Moines delivers with Great People ! More

Simply awesome company. I feel like I'm part of your team and thank you so much. I feel like I'm part of your team and thank you so much. More

Service was great and faster than I expected! Communication was great and the waiting area was nice and clean Communication was great and the waiting area was nice and clean More

I like the easy appointment scheduling and the large comfortable waiting rooms. I haven’t had to pay for service yet, since I have a new car. comfortable waiting rooms. I haven’t had to pay for service yet, since I have a new car. More

They’ve always dealt with me fairly and professionally. Excellent communication and service. Fine people Excellent communication and service. Fine people More