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Toyota of Des Moines - Service Center

Grimes, IA

4.6
2,383 Reviews
Call Service Center (515) 276-4911

2,383 Reviews of Toyota of Des Moines - Service Center

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June 14, 2024

Great service in the service department. I do wish the complementary car wash was closer to the dealership. More

by JANKELLOGG44
Recommend Dealer
Yes
Employees Worked With
Jerry grey
Report | Print
Jun 17, 2024 -

Toyota of Des Moines responded

Perfect! We appreciate you recognizing our good service, and thank you for choosing us.

June 13, 2024

Everything is good. Friendly and professional staffs. Nothing to complain. Would definitely recommend toyota to others. More

by Calvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hutt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan McClanahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Doering
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon McClatchey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
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Jun 14, 2024 -

Toyota of Des Moines responded

Fantastic to hear! Friendly and professional staff are what we strive for. Thanks for recommending Toyota of Des Moines!

June 13, 2024

They were honest about not needing all I thought it did and I used my Toyoya Visa card to get points More

by michellemcgivney957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
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Jun 14, 2024 -

Toyota of Des Moines responded

Honesty & points - that's a win-win! Thanks for choosing Toyota & happy earning with your Toyota Visa card!

June 13, 2024

Clean comfortable waiting room clean restrooms staff helpful and knowledgeable in what I needed . Thank you for your service to my Rav More

by nolesonnolesen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Report | Print
Jun 14, 2024 -

Toyota of Des Moines responded

Sounds like a perfect service visit! We appreciate you recognizing our clean facilities, helpful staff, and their knowledge in servicing your RAV. Thank you for choosing Toyota of Des Moines!

June 13, 2024

Extremely helpful, worked hard to solve my issue, and I really appreciate the excellent service from everyone I interacted with at the dealership. More

by mashkelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Toyota of Des Moines responded

We're thrilled to hear you had a fantastic experience! Our team is always happy to help and ensure a smooth service visit for our customers. Thank you for choosing Toyota of Des Moines!

June 13, 2024

street Toyota in Amarillo ,Tx is better than Toyota of Des Moine in my experence More

by koluck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Toyota of Des Moines responded

While we can't comment on other dealerships, we appreciate your feedback about your experience at Toyota of Des Moines. We're always striving to improve and provide the best possible service for our customers.

June 13, 2024

Efficient service. Friendly employees! Would like to have the tread measurement of the tires listed on the invoice. The service videos have too much noise in them to un More

by DOROTHYSKRETTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Toyota of Des Moines responded

Thanks for the review! We appreciate you recognizing our efficient service and friendly employees. We're always looking for ways to improve the service.

June 12, 2024

Walking into the Dealership I didn’t know what to expect, but PJ turns it into a fun time. I definitely gave it a 5👍🏽 More

by ZARWAYRUTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PJ Caffrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Toyota of Des Moines responded

That's fantastic to hear! PJ is a star – we love creating a fun and positive experience for our customers. Thanks for the 5 stars - happy driving!

June 12, 2024

Quoted $630 + tax. This includes diagnostic & part. Paid $207 diagnostic and $530 for part. Unhappy that quote over $100 off. When I said something, he tried telling m More

by Emily061578
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Report | Print
Jun 14, 2024 -

Toyota of Des Moines responded

Hi Emily, we do our best to offer our customers the lowest possible pricing and we try to be as accurate as possible with our quotes. We are sorry to hear that was not the case for your recent visit. Please let our General Manager, JP Phillips know if you have any additional questions or concerns and he will be happy to assist you.

June 11, 2024

Had an issue after a brake repair. I complained that it took a week to repair, Toyota went out of their way to make it right with me as well as fix the issue. Great work Toyota!! More

by JOSH@OTB-WEB.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Phillips
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2024 -

Toyota of Des Moines responded

We really appreciate you taking the time to share your rating with us. Please feel free to reach out to us at Toyota of Des Moines for any future vehicle questions or services.

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