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Toyota of Des Moines - Service Center

Grimes, IA

4.6
2,386 Reviews

2,386 Reviews of Toyota of Des Moines - Service Center

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June 18, 2024

Rodney was a huge help In buying my first car. Would definitely recommend to others. More

by HAUGEBAILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney
Jun 19, 2024 -

Toyota of Des Moines responded

Perfect, 5-stars! Thank you.

June 17, 2024

Expensive and don’t listen to what you need done. Have to come back another time. Seems like it would be more efficient to look at the problem when there and then come back for a repair. Had to com More

by llhunt22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Toyota of Des Moines responded

Thank you for taking the time to provide this valued feedback of your visit with us.

June 17, 2024

Great customer service! Did not wait long for the service on my car to be done! More

by IVANIAROBLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Toyota of Des Moines responded

Awesome! We strive for great service and fast turnaround. Thanks for choosing Toyota of Des Moines!

June 17, 2024

Service is good but the prices are too high. I am only going because the service was included when I bought my truck. I will be going elsewhere when it’s over More

by CHUCKEMBICK79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Toyota of Des Moines responded

Glad you're enjoying the included services with your truck purchase! We're always here to help if you need anything.

June 17, 2024

Great customer service representative. Was in out. Issue with stereo system unresolved due to faulty replacement More

by TMOCKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Toyota of Des Moines responded

Glad you had a great experience with our customer service rep! Thanks for choosing Toyota of Des Moines.

June 16, 2024

I appreciate the quick service every time Nd the video given showing what is being done to the car. More

by augie7871
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Jun 17, 2024 -

Toyota of Des Moines responded

This is exactly what we strive for. Thank you for choosing Toyota of Des Moines!

June 16, 2024

They diagnosed my car honestly and I avoided a costly expense. Nothing else to say More

by JOECOOL2455
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Jun 17, 2024 -

Toyota of Des Moines responded

We're glad we could help you make a confident decision about your repair. Thank you for your positive feedback.

June 16, 2024

Ian Davis is a saint. He always takes special of me and my vehicle. I am happy to have someone I totally trust to briing my auto to for maintenance. He is always happy to More

by srvollmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Toyota of Des Moines responded

We're glad we could help you make a confident decision about your repair. Thank you for your positive feedback. Have a great day!

June 15, 2024

We were visiting friends in Des Moines and need service. Scheduling our service was easy. The staff were so helpful! More

by Beth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Jun 17, 2024 -

Toyota of Des Moines responded

It means a lot that you trust us for your service needs. See you next time at Toyota of Des Moines!

June 15, 2024

I took my car in for maintenance tire rotation which also included the typical inspection. In the video, the service person gave me the measurements for brakes and tire treat, recommended that both filters n More

by raniahmrobb
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t recall his name
Jun 18, 2024 -

Toyota of Des Moines responded

We appreciate you sharing your experience with us and are disappointed to hear that your fluids were not topped of. If you would like to discuss this further, please contact our General Manager, JP Phillips.

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