Toyota of Des Moines - Service Center

I had a very good experience. Reasonable prices. Clear inspection process. Outstanding communication and when I declined something, no one said anything else about it. Reasonable prices. Clear inspection process. Outstanding communication and when I declined something, no one said anything else about it. More

My appointment was very quick and easy. Emily W. was so nice and went through everything with me. Emily W. was so nice and went through everything with me. More

Quick check-in. Professional staff. Keep you informed while waiting. Great video of inspection. Fast service Professional staff. Keep you informed while waiting. Great video of inspection. Fast service More

My initial 5000 mile service appointment was great. Took much less time than I expected. I appreciate the Technician’s video of service process. Clean, comfortable, respectful, polite, and helpful. Took much less time than I expected. I appreciate the Technician’s video of service process. Clean, comfortable, respectful, polite, and helpful. , More

Very efficient. Clean and well run process. The time provided was apprciated as well. Its been a few years since I owned a toyota. Clean and well run process. The time provided was apprciated as well. Its been a few years since I owned a toyota. More

I had a broken side window on the coldest week of the year. Toyota of Des Moines got it fixed like new immediately. Very happy with the job and especially how quickly it was done! year. Toyota of Des Moines got it fixed like new immediately. Very happy with the job and especially how quickly it was done! More

Good communication during the day about what was happening and what needed to be done. happening and what needed to be done. More

You continue to send email/text alerts to wrong person. My spouse sets up appointments and takes the vehicle in for service. It doesn’t make sense for me to receive confirmation alerts or real time alerts My spouse sets up appointments and takes the vehicle in for service. It doesn’t make sense for me to receive confirmation alerts or real time alerts while the vehicle is being serviced. We have tried multiple times to update our contact info and this continues to happen. More

Communication was lacking. Was never offered opportunity to view damaged part. Return shuttle driver badmouthed me right in front of me. Sales team unwilling to work toward alt Was never offered opportunity to view damaged part. Return shuttle driver badmouthed me right in front of me. Sales team unwilling to work toward alternate solutions. More

Have dealt with Toyota of Des Moines on a few occasions, the staff has always been friendly and helpful, this time was no different. I'm thankful for this dealership and how straight forward they are with w the staff has always been friendly and helpful, this time was no different. I'm thankful for this dealership and how straight forward they are with what is needed done immediately and what still needs done but not life risking. More