Toyota of Des Moines - Service Center

I don’t think the inspection was very thorough. They did not have time to look over the vehicle like they usually do in visits. They did not have time to look over the vehicle like they usually do in visits. More

Three times I have had issues with Toyota of Des Moines service department. The first time they refused to fix a tire on our Rav 4 because they said it had two nails in the tire, it didn’t it had one and I service department. The first time they refused to fix a tire on our Rav 4 because they said it had two nails in the tire, it didn’t it had one and I had it fix at a tire shop. Toyota wanted to sell me $1000 in tires not repair one for $25. The second time I purchased a set of Yokohama tires and an alignment check for my daughter’s Camry with an online purchase at Toyota of Des Moines. When I picked up the car, I noticed that I had been charged for an alignment not an alignment check. I asked Blake for the alignment paperwork from the tech and I discovered they made no adjustments to the alignment and I show Blake the online order for the alignment check only. He finally removed the alignment charge after I pointed out his mistake. The third issue was with the Yokohama tires I purchased from Toto Des Moines one of them has a slipped belt at 20000 miles and Toyota of Des Moines refused to warranty the tire because they said to my wife and daughter “ they could’ve hit a pothole and damaged the tire” the tire has NO visible damage just a defective belt. Because I have had so many bad experiences with the service department at Toyota of Des Moines and I would suggest to anyone getting service work done at Toyota of Des Moines to pay very close attention because they will charge for work they didn’t do, try to replace a perfectly good tire instead of repairing it and refuse to warranty a defective tire they sold to you. Good Luck More

Clean and professional facility with an organized check in system. I just wish the facility was back on Merle Hay Road in system. I just wish the facility was back on Merle Hay Road More

My oil filter leaking it looks lik my window buttons are messed up there is clouds up wheel well not clipped back my air filter never check my floor mats undid calling tomorrow 1/28/2025 hopefully they can messed up there is clouds up wheel well not clipped back my air filter never check my floor mats undid calling tomorrow 1/28/2025 hopefully they can fix there mistakes More

Excellent and quick service every time! ! Love the videos of service too! Always accommodating! Thanks. ! Love the videos of service too! Always accommodating! Thanks. More

Great staff short wait time friendly showed me new car options drinks and donut plan to be back options drinks and donut plan to be back More

Emily is very professional in the lane and is always very helpful and courteous. Ian is my service advisor and he is 100% professional, always gets it right and always right on time.. I appreciate his excell helpful and courteous. Ian is my service advisor and he is 100% professional, always gets it right and always right on time.. I appreciate his excellent advice on vehicle maintenance, and we trust all of our cars to him More

Very Kind and approachable rep. I had concerns and questions were all answered, and I walked away with a better understanding of what I needed to do. Service was accommodating and e I had concerns and questions were all answered, and I walked away with a better understanding of what I needed to do. Service was accommodating and efficient. Thank you all. Bc More

Easy to work with, clear in communication, overall good experience. Shuttle driver was needed and helpful. experience. Shuttle driver was needed and helpful. More

Each visit is always quick and well communicated from my experience. Great job per usual. experience. Great job per usual. More