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Toyota of Des Moines - Service Center

Grimes, IA

4.6
2,389 Reviews

2,389 Reviews of Toyota of Des Moines - Service Center

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July 22, 2024

Ian only takes $3. 50 off discounts Oil change was $84.95. And I show him coupon price is $79.95. If he does the math he should be taken $5 off as coupon. I was disappo More

by Tslthea78
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Toyota of Des Moines responded

Your satisfaction is important to us, so we appreciate this feedback.

July 21, 2024

Ian saw that my vehicle was repaired as needed and was able to provide an exceptional loaner until the work was completed. My air conditioning now works as when it was new. I am so pleased with the work a More

by DEBANDROSE6909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My shuttle car driver was superb, I believe his name was Jeff;
Jul 22, 2024 -

Toyota of Des Moines responded

Thanks for highlighting our attention to detail and helpfulness! We love exceeding expectations. Come back and see us anytime!

July 21, 2024

Great job of keeping us informed about the issues with our van. Way to complete the job on time and at the quoted price!!! More

by RKHART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Toyota of Des Moines responded

Thank you for choosing Toyota of Des Moines! Come back and see us anytime!

July 21, 2024

Friendly competent staff. Appreciate the updates on vehicle status. And - I like talking to a real person for scheduling. More

by mgm9tyyhjx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Staley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan McClanahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Toyota of Des Moines responded

Thrilled you had a fantastic experience! We appreciate you recognizing our courteous customer care, service videos, comfortable waiting area, and clear communication.

July 21, 2024

Fantastic customer service and quick turnaround, and they handled my recall very quickly. Thank you!!! More

by VANVARKAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Jul 22, 2024 -

Toyota of Des Moines responded

Thrilled you had a fantastic experience! We appreciate you recognizing our courteous customer care, service videos, comfortable waiting area, and clear communication.

July 21, 2024

Excellent and timely service. A/C was fixed and works well. Also had tire rotation and oil change More

by Dance with the Dragon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Toyota of Des Moines responded

Thank you for the 5-star review. If you have any further automotive needs please let us know!

July 21, 2024

Professional service. They make it easy for a female to keep their car in tip top shape. More

by suzannejames54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Jul 22, 2024 -

Toyota of Des Moines responded

Thank you for the 5-star review. If you have any further automotive needs please let us know!

July 21, 2024

Always clean, efficient and friendly. I have never had any trouble with this dealer. Highly recommend them. More

by otisanimal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Toyota of Des Moines responded

Our service team at Toyota of Des Moines are thankful for customers like you! Come again soon!

July 20, 2024

They did a great job. Everything came out fine. The wife is happy! We will probably be back to use the service again More

by ROXYLEWIS14044
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Toyota of Des Moines responded

Thank you for the 5-star review. Please feel free to reach out to us at Toyota of Des Moines for any future vehicle questions or services.

July 20, 2024

We've been cuatomers for 15 years. Quality of service has gone down over the last few years. We've had a couple of missed and incorrect diagnostics on a couple of vehicles that have More

by G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I prefer not to
Jul 22, 2024 -

Toyota of Des Moines responded

We appreciate you taking the time to provide us with feedback on your recent service experiences. We do our best to provide top-notch vehicle service with every visit, so we’re sorry to hear that you felt we haven’t met that. If you’d like to discuss this further, please contact our General Manager, JP Phillips.

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