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Toyota of Des Moines - Service Center

Grimes, IA

4.6
2,389 Reviews

2,389 Reviews of Toyota of Des Moines - Service Center

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July 25, 2024

Excellent fast service, will do business again. Said I needed new fog lights, I declined. When lights are on the fog lights are on. More

by dlsmithawa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Jul 26, 2024 -

Toyota of Des Moines responded

Your satisfaction is important to us so thank you for taking the time to share and help us improve.

July 25, 2024

The service department at Toyota of Des Moines is fantastic. All of the service people are friendly and answered all my questions accurately. I enjoy getting the video of what they did to my car. Lis More

by j.rumple326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Toyota of Des Moines responded

Thrilled you had a fantastic experience! We appreciate you recognizing our courteous customer care, service videos, comfortable waiting area, and clear communication.

July 24, 2024

I informed several weeks in advance that would like to cover safety recall during my 25k maintenance visit. Nobody read this note and on the visit day no parts were available. More

by svantoshin
Recommend Dealer
Yes
Employees Worked With
Noname
Jul 25, 2024 -

Toyota of Des Moines responded

Your satisfaction is important to us, so we appreciate this feedback. We sincerely value your business and hope to work with you in the future.

July 23, 2024

Staff was professional and promp. service. Was quick as promised. Clean facility Liked video walkthrough. More

by jeanine_m10
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Jul 24, 2024 -

Toyota of Des Moines responded

We want all our clients to have a comfortable and stress-free experience with us!

July 23, 2024

Service was exceptional, but a little overpriced. I appreciated the dealership, bringing me home and taking me back to the dealership More

by Jaketurtle
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know the name of the service fan
Jul 24, 2024 -

Toyota of Des Moines responded

We really appreciate you taking the time to share your rating with us. We look forward to your next visit!

July 23, 2024

The dealer kept me up to speed on what needed to be fixed and how long it would take. More

by Wardcolleen9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Jul 24, 2024 -

Toyota of Des Moines responded

We're thrilled you found everything you needed with great people to help.

July 23, 2024

Always friendly. Knowledgeable staff. Quick and thorough service. Price comparable with competitors. Able to get an appointment within a 2-week timeframe. More

by dawntish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

Toyota of Des Moines responded

We're glad we could help you make a confident decision about your repair. Thank you for your positive feedback

July 23, 2024

Some great professionals there. Some others could use some help. Brock in Service went above and beyond after a lack luster call in to another service person. More

by LOVELADYJARED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Staley
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brock
Jul 24, 2024 -

Toyota of Des Moines responded

Your satisfaction is important to us, so we appreciate this feedback. We sincerely value your business and hope to work with you in the future. We will pass on the kind words to Brock!

July 22, 2024

Seems like the service manager needs to be A little bit more friendlier. Salesman was very Professional. Maybe the Service manager needs to get some more rest maybe you work too hard More

by RKARYAN78
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jul 22, 2024 -

Toyota of Des Moines responded

Our service team at Toyota of Des Moines are thankful for customers like you! Come again soon!

July 22, 2024

I am very grateful to the service manager for the sensitivity he showed towards my situation. More

by bcm13us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Jul 22, 2024 -

Toyota of Des Moines responded

Perfect! We appreciate you recognizing our good service, and thank you for choosing us. It means a lot that you trust us for your service needs.

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