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Toyota of Des Moines - Service Center

Grimes, IA

4.6
2,389 Reviews

2,389 Reviews of Toyota of Des Moines - Service Center

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July 31, 2024

Service was done promptly and professionally - Thanks! Have always been treated well over the years. More

by melbosworth66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2024

Easy appointment scheduling, great follow up and appointment reminder messaging, quick and efficient service when car was at the shop. More

by rhondab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Muhlstein
July 31, 2024

I love my Lexus and I absolutely love TOYOTA service center. Anytime I would call everyone is so polite and helpful on the phone, and when I get in the garage, I'm not intimidated. Your staff is so nice More

by debbieshelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
July 31, 2024

Toyota of Des Moines was very accommodating to my customer service needs. The dealership was clean and tidy, with plenty of employees to greet me and be quite helpful. My car problem was dealt with p More

by JUDEBARRIERDICKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie in Service
July 30, 2024

Very friendly and helpful. We have always had good service and down within a timely matter More

by RENEEMCCARROLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Toyota of Des Moines responded

We appreciate you recognizing our good service, and thank you for choosing us.

July 30, 2024

Great service. Was there on the wrong date for my scheduled service and got me right in anyway. Thank you! More

by JLSIEVERS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
Jul 31, 2024 -

Toyota of Des Moines responded

Thank you for your positive feedback. Have a great day!

July 30, 2024

As in all previous visits, my experience was flawless, professional, and expedient. My vehicle was completed within the estimated time frame of 45 mins. More

by cpharris5514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Jul 31, 2024 -

Toyota of Des Moines responded

Thanks for choosing Toyota of Des Moines!

July 30, 2024

Efficient and detailed service as well as pleasant personnel. I also appreciate the free car wash More

by britgirl50325
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Jul 31, 2024 -

Toyota of Des Moines responded

We love simplifying the process. Thanks for trusting us!

July 29, 2024

I came to this location because I was not able to connect my blue tooth. I explained what the issue was. I was just another number. More

by RAYMOND.RINDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Toyota of Des Moines responded

Thanks so much for sharing your experience with us. We hope to see you again soon.

July 29, 2024

Express oil service is anything but an express. One hour later (after being first express oil change customer) vehicle was ready. Disappointed with excess oil spilled in engine block. I cleaned More

by bdclf4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Bergeson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Toyota of Des Moines responded

Thank you for taking the time to tell us about your experience. We’re sorry to hear that you weren’t fully satisfied with the express oil change you received at our dealership. If you would like to discuss this further, please contact our General Manager, JP Phillips.

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