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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,326 Reviews

3,326 Reviews of Toyota of Des Moines - Service Center

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February 15, 2025

Fast and thorough service and check of fluids and various car components. Comfortable waiting area. More

by C.Enos
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2025

They ordered the wrong part, I waited over an hour. The other part that was done on the car would not have been purchased, without the other work being done….they didn’t ask me. I had two other quotes, More

by susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blake?
February 15, 2025

Horrible service, will cause more damage to your vehicle than what you came in without won’t take responsibility or accountability for it and charges you an ubsurd amount of money for a problem that caused. More

by kojarvis2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian Davis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry
February 15, 2025

Always a pleasant, efficient and honest experience. Appreciate the video of car being services. The only place I service my car More

by Mccoylj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabe Naylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2025

Not much communication from service department while there . Wasn’t told what they did or anything else needed. More

by DJONESY1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2025

Extremely satisfied with Toyota of Des Moines for their great service and friendly staff I have bought 2 vehicles from them and would recommend them to friends and family. More

by ericdhale75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

ericdhale75 responded

Thanks for everything.

February 13, 2025

Service was timely and professional. I appreciate the video and personal updates. Only critique would be to have interior windows and carpets would be nice. I do appreciate the free ca More

by John R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2025

My car was thoroughly inspected, oil changed and fluids topped off! It is always easy to come here and get maintenance done! I have a high standard when it comes to my vehicle and they always match that qu More

by taylortot45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John (Oil change rep)
February 13, 2025

Professional, Courteous and fast! I was very pleased with my service and availability to continue working while waiting. More

by Craigleaming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2025

I left a previous review regarding my service at the Toyota dealership for my Venza More

by CMCLAY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clare and Blake
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