Toyota of Des Moines - Service Center

My truck, a Toyota Tundra needed to be repaired. Ian was great to deal with and kept me informed of everything. When I came to pick up the truck everyone was nice and they brought the truck around t Ian was great to deal with and kept me informed of everything. When I came to pick up the truck everyone was nice and they brought the truck around to me. I would definitely recommend this dealership to everyone !!! More

They gave me options and let me as to what needed to fix the problem with our car. The Young Man answered all my questions and let me make the final decision on what repairs I would like to have made. the problem with our car. The Young Man answered all my questions and let me make the final decision on what repairs I would like to have made. More

Very efficient and communicated throughout. I liked the video from the tech. Very helpful. Thanks. I liked the video from the tech. Very helpful. Thanks. More

Fast with value added as a video of my car's inspection and a free car wash. and a free car wash. More

Quick and easy experience, no hassle and great communication from the representative on site during the visit communication from the representative on site during the visit More

I appreciate their low key approach in the service department. I never feel pressured to add on a bunch of extra things like I have at other dealerships. department. I never feel pressured to add on a bunch of extra things like I have at other dealerships. More

This dealership does nothing to go above and beyond. The service you get is average at best. I received a recommendation to change my cabin air filter, and I think that that text message was misleading The service you get is average at best. I received a recommendation to change my cabin air filter, and I think that that text message was misleading Because at the top of the text message, it said zero for additional cost that turned out not to be true. My vehicle does not have GPS. In previous years with the previous car, I scheduled service at least 12 to 15 times to figure out why the Necessary applications I had to download to use my phone For directions was not working. It wasn’t until almost 2 years later that I finally was told that it was designed for an iPhone, not an android. I consider that exceptionally poor service. I use this dealership for service As it is the closest dealership for service. I have not purchased my last three vehicles there because I get better prices when I go to Omaha Toyota dealership when I’m purchasing a car. More

Came in for an oil change and they tried to sell me a cabin air filter for $75. The factory air filter sells for $35 so it was only $40 labor to install a filter when they already had the glove box open? cabin air filter for $75. The factory air filter sells for $35 so it was only $40 labor to install a filter when they already had the glove box open? Is the service rate $4800/hour? More

CLEAN - All Employees make sure you are being taken care of. Frequent updates on the status of your vehicle. of. Frequent updates on the status of your vehicle. More

Every time I have service done here, something is either incomplete, dirty or messed up. incomplete, dirty or messed up. More