Toyota of Des Moines - Service Center

Only negative I have is it was difficult to understand the service representative. He called me and said car was ready and come find him in service drop off area. Should have come and got me. Other than the service representative. He called me and said car was ready and come find him in service drop off area. Should have come and got me. Other than that it was a pleasant experience. More

First class Service, Emily is very knowledgeable and answers all of my questions. I will continue to do business with Toyota of Des Moines. answers all of my questions. I will continue to do business with Toyota of Des Moines. More

My reason for a visit was frustrating … new hybrid battery died while I was away from home. The visit fixed the problem and I was able to talk about concerns about the battery going forward. battery died while I was away from home. The visit fixed the problem and I was able to talk about concerns about the battery going forward. More

I had an appointment, work requested was simple but it took longer than I thought. The labor charge to put on windshield wipers is a joke. Other places are less and do it free. took longer than I thought. The labor charge to put on windshield wipers is a joke. Other places are less and do it free. More

They are so kind people. It was a really good experience buying my second car with them It was a really good experience buying my second car with them More

After waiting 1. 5 hours to get an oil change we were told they couldn't do it because of a bolt issue. They then rescheduled on us 2 times. Then they came to pick up 5 hours to get an oil change we were told they couldn't do it because of a bolt issue. They then rescheduled on us 2 times. Then they came to pick up the car from me and didn't work on it until 5 hours later. I never got an inspection video. Then they sent me a link to pay that didn't work. I sent 3 texts, called 3 times and finally got someone to respond. I needed to leave the house (7 hours after they took the car) and couldn't pay and needed the car back. Finally I received it back. We wasted WAY too much time trying to get a simple oil change on a common car. Not happy. More

Very professional! Will explain diagnostic results through video as well as call before the repair. Will explain diagnostic results through video as well as call before the repair. More

I had a unique situation with a fleet car and was in a really tight spot. Toyota of DSM worked me in to resolve my issue and kept me from missing a deadline to get this car transferred to my employee. really tight spot. Toyota of DSM worked me in to resolve my issue and kept me from missing a deadline to get this car transferred to my employee. More

The service center at Toyota of Des Moines is always top notch and well done. notch and well done. More

The pick up and drop off service for the vehicle was amazing! They were on time and quick to diagnose and service the vehicle. They were thorough in explaining the issues and had great communication thr amazing! They were on time and quick to diagnose and service the vehicle. They were thorough in explaining the issues and had great communication throughout. We also felt that the prices for the parts and labor were reasonable. More