Toyota of Des Moines - Service Center

To whom it may concern: My wife and I drove to Bellevue, NE to purchase our new Tundra. The lack of product knowledge, as well as the lack of effort demonstrated by your sales representative to ge Bellevue, NE to purchase our new Tundra. The lack of product knowledge, as well as the lack of effort demonstrated by your sales representative to get us the truck we wanted, drove us to the internet. “No pun intended.” Your service department recently completed a 10k service on our Tundra. My experience throughout that process left me feeling dismissed and unappreciated. I understand the challenges your industry face. Although it has been 35 years, I was Honda sales representative in San Jose, Ca. The serious shortage of service technicians, compounded by the prices of new cars & trucks must make 100% customer satisfaction seem almost impossible. Should you still strive to achieve it? Call me old school? I say yes. Sincerely, Kenny Patton More

I have always been very happy with Toyota. I do however, think the $250 assessment fee to see what’s wrong with your vehicle is a little much. Especially when you guys will get paid for the re I do however, think the $250 assessment fee to see what’s wrong with your vehicle is a little much. Especially when you guys will get paid for the repair.. More

Service was fast and reasonably priced. Nice waiting area with WiFi and a desk. The process was smooth. Nice waiting area with WiFi and a desk. The process was smooth. More

We were pleased with the repairs done to fix sensors and tail lights. He informed us of cost involved and got the work done in less than 1 day. tail lights. He informed us of cost involved and got the work done in less than 1 day. More

Great service friendly personal. Always a pleasure to deal with will continue my service there Always a pleasure to deal with will continue my service there More

The best services and nice personal team the price is ok i happy to come back again i happy to come back again More

This my favorite place to go since when I started driving I am staying Toyota for ever I am driving 25 years Camry,,Highlander,RAV4,I have home 1 Highlander 4 Camry home currently I am highly recommended st I am staying Toyota for ever I am driving 25 years Camry,,Highlander,RAV4,I have home 1 Highlander 4 Camry home currently I am highly recommended stay Toyota very strong car for ever! More

This dealership is friendly, prompt, and does a great job looking the entire car over. looking the entire car over. More

Great experience -car was serviced on time and communication was excellent. Very pleased with the service. communication was excellent. Very pleased with the service. More

My SUV was serviced very promptly. Really appreciated the inspection video sent to my cell. Really appreciated the inspection video sent to my cell. More