Toyota of Des Moines - Service Center

Customer centric from the moment I drive into the service bay. I love having the technician prepare a video of my car's service experience that I can review in the waiting room. And the guy who checked me in bay. I love having the technician prepare a video of my car's service experience that I can review in the waiting room. And the guy who checked me in also checked me out, and met me at my car with my paperwork and receipt when finished. Customer centric all the way! More

Your service prices are a little pricey! Blake Murray was very courteous and helpful when I arrived. Blake Murray was very courteous and helpful when I arrived. More

Once i got my service scheduled my experience was great. Unfortunately it literally took me 4 phone calls to get someone who could answer my questions. I paid for an extended warranty buy no one could find Unfortunately it literally took me 4 phone calls to get someone who could answer my questions. I paid for an extended warranty buy no one could find any evidence of it until I finally got through to a manager. My service advisor Travis did a great job of keeping me in the loop on what my repairs would be and when things would be completed. This could have potentially been a 1 star review had my experience with the service advisor been subpar. Ill likely return to the dealership based on Travis’s performance. More

I needed a battery fast as I wanted to leave town that. I was helped immediately and given quick service and I was back on the road. I was helped quickly and was back on the road to continue my trip. I d I was helped immediately and given quick service and I was back on the road. I was helped quickly and was back on the road to continue my trip. I do have a question about 1 reset. My miles to empty are off. I will stop back soon. Thank you! You made my Monday. More

Always great treatment and service at this dealership. Should have bought from them years before this. I always reefer others to this dealership. Should have bought from them years before this. I always reefer others to this dealership. More

Excellent and timely service; Brock was very helpful and experienced. Reasonably priced as well - thanks !! experienced. Reasonably priced as well - thanks !! More

Debbie is one of the best sales person I have ever worked with I have nothing but great things to say about Debbie thank you for the great sales experience!! But after sales and the service department are a with I have nothing but great things to say about Debbie thank you for the great sales experience!! But after sales and the service department are a lacking I work in this industry and the service department acts like you are a inconvenience to them and if your trying to get anything under warranty it’s like pulling teeth or they just say it’s normal or any other excuse not to do the work or cover it.. I had to call Toyota corp to get anything done so in conclusion you make your own customers do foot work to get there own cars fixed… would you want to come back? If nothing changes you can be sure I won’t be doing any more business with your dealer… More

Service is always seamless. I do miss seeing cars in the showroom and checking out with an actual person, however. I do miss seeing cars in the showroom and checking out with an actual person, however. More

Very efficient and friendly service. Can you please send me a video of the work? This is my email: samnbev@netins.net Thank you! Can you please send me a video of the work? This is my email: samnbev@netins.net Thank you! More

Great service, advisors, and technicians that service my vehicle expertly every time I visit this dealership. vehicle expertly every time I visit this dealership. More