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Toyota of Des Moines - Service Center

Grimes, IA

4.6
2,389 Reviews

2,389 Reviews of Toyota of Des Moines - Service Center

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September 04, 2024

Can always count on the work being done well. Ian was very helpful with explaining everything to me. More

by jeanneopp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2024

We were on vacation and our car broke down. ..they got it checked out speedily. More

by Sybil Nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eli Saenz-Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2024

Polite professional and knowledgeable. Very well organized and efficient. Would definitely recommend to friends. Thank you! More

by SIRIANNI.VIRGINIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Millhollin
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2024

Dealer ok but Toyota corporate is not focused on the customer ordered a Tacoma over a year ago still don’t know if or when I’ll get it. More

by JGONNERSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Henigan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Bergeson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Amodeo
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

They took extra effort to find the problem. I appreciated the loaner car. Good job More

by TFURNEAUX
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

1 star for giving my cell number out to a third party. This is 15 words. More

by mike_mcginn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

I’ve always loved Toyota of Des Moines. Friendly staff and great atmosphere and free donut and coffee! This visit, my service advisor kind of rushed me and didn’t really hear me out. I’m su More

by BILALAM56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Harris
3.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hippen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gabe Naylor
2.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

Service was what I expected and in the time I expected. Appreciate the good service. More

by CSMEYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

Always a great experience with Toyota of Des Moines. Shout out to PJ and Ryan for a seamless lease trade. More

by kris.thompson914
Recommend Dealer
Yes
Employees Worked With
Ryan McClanahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
PJ Caffrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

I have owned 7 Toyota’s and have had 4 of them serviced at Toyota of DSM. I have always received great service. I appreciate that the service department has never tried to “oversell” products or services n More

by wdmscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Amodeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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