Toyota of Des Moines - Service Center

First time customer and new to Des Moines and came in because I needed to have my car "winterized." I was told I didn't need an adjustment in oil but that my windshield wiper fluid could be changed out t because I needed to have my car "winterized." I was told I didn't need an adjustment in oil but that my windshield wiper fluid could be changed out to ensure it didn't freeze. Well, guess what. After this last snow, I was unable to clean my windows. And why? No windshield wiper fluid came out. NONE. Wipers going but dry windshield. So what does that lead me to believe. My windshield wiper fluid froze. So disappointed in such a simple thing not being done. More

Service was great, our sales advisor was very patient and kind we appreciZe it thank you kind we appreciZe it thank you More

Rude. Dismissive. Told me to stop talking to him when I had questions about my car. Extremely annoyed by me. Said the problems they caused were not his iss Dismissive. Told me to stop talking to him when I had questions about my car. Extremely annoyed by me. Said the problems they caused were not his issue. Had to beg for his manager’s contact information to resolve my problem. Needs to learn customer service. More

We have the vehicle serviced here as this is where we bought the vehicle in 2018. bought the vehicle in 2018. More

Quote did not include tax $25 more same battery and install 2 months apart for a 2nd car. $360 for a replacement battery for hybrid is outrageous. I have 3 Toyotas and plan to buy a Tacoma and guarante install 2 months apart for a 2nd car. $360 for a replacement battery for hybrid is outrageous. I have 3 Toyotas and plan to buy a Tacoma and guarantee it will not be in Grimes. More

Had wonderful time at the dealership,found a nice truck I’ve been looking for I’ve been looking for More

The service was just fine. Easy to make the appointment. When I arrived the service was prompt and friendly. Easy to make the appointment. When I arrived the service was prompt and friendly. More

The Service Writer caught a miss on my part on what services were scheduled. He completed all requested work in a timely and professional manner. services were scheduled. He completed all requested work in a timely and professional manner. More

Fast service and offered free shuttle to a restaurant near by during my wait time! near by during my wait time! More

I asked Toyota to look at the driver door handle that didn’t open from the inside. I did not expect it to be broken off completely. Somebody used unnatural force to break it. Even worse, they didn’t t didn’t open from the inside. I did not expect it to be broken off completely. Somebody used unnatural force to break it. Even worse, they didn’t tell me. I turned around and went right back. So now I have to buy a new handle. Service manager offered to pay for it. I thought I would be fair and the deal was for me to pay for the handle and the dealership to install free. Fine. Then I left and discovered the trunk was not closed properly; it was shut on something. I also asked them to look at putting the headlight cover back on - I was told the service tech wasn’t skilled enough. So now I’m not happy with Toyota service. I know this is a 1998 vehicle, but come on. The more I think about it the madder I get. I think Toyota should pay the part AND the labor. I bring the car to the dealership thinking I’m going to get top service, but now I’m not so sure. I know one thing, I do NOT want the same tech working on my car again. More