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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,326 Reviews

3,326 Reviews of Toyota of Des Moines - Service Center

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September 01, 2024

Dealer ok but Toyota corporate is not focused on the customer ordered a Tacoma over a year ago still don’t know if or when I’ll get it. More

by JGONNERSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Henigan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Bergeson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Amodeo
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

I’ve always loved Toyota of Des Moines. Friendly staff and great atmosphere and free donut and coffee! This visit, my service advisor kind of rushed me and didn’t really hear me out. I’m su More

by BILALAM56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Harris
3.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hippen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gabe Naylor
2.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

I have owned 7 Toyota’s and have had 4 of them serviced at Toyota of DSM. I have always received great service. I appreciate that the service department has never tried to “oversell” products or services n More

by wdmscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Amodeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

Service was what I expected and in the time I expected. Appreciate the good service. More

by CSMEYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

They took extra effort to find the problem. I appreciated the loaner car. Good job More

by TFURNEAUX
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

Always a great experience with Toyota of Des Moines. Shout out to PJ and Ryan for a seamless lease trade. More

by kris.thompson914
Recommend Dealer
Yes
Employees Worked With
Ryan McClanahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
PJ Caffrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

Only complaint was the shuttle service. Scanned qr code, however there wasn’t very good instructions on where to go for the driver etc. original pick up was 740 and then was moved to 830. H More

by dmetzger0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

The people at service have been helpful. I had some problems earlier when we had bought the car. But after that we have had no difficulties with them. Always depends on the people you deal More

by cjalexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

Thanks for the quick service! See you in about 6 months. I appreciate the video of the service! More

by AA_RIVAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

Service was very good. Technician explained the issue very well. Long time customer and will continue More

by JOSHGOODWIN2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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