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Toyota of Des Moines - Service Center

Grimes, IA

4.6
2,383 Reviews

2,383 Reviews of Toyota of Des Moines - Service Center

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September 12, 2024

Ian is very helpful. I trust his opinion. All the staff seems helpful. Good job. More

by ALEXANDERKELLYM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

Ian Davis does a remarkable job. We could have our Highlander serviced elsewhere but take the car here because of Ian. More

by Bob Wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

Expensive. People in the service department more interested in looking past customers instead of listening and engaging customers. More

by OWEN.SHUNKWILER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emily Wagner
3.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

Outstanding customer service! Outstanding communication! Outstanding professionalism! Outstanding highly trained, knowledgeable automotive clinical experts! That is why I go he More

by shardy2810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabe Naylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

From drop off to check out Jose and the team were great and I noticed much faster than in the past. More

by mfgillon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

Courteous great service. Picked up my car and returned to house. Video sent to me of check up.inspection. More

by cpm123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabe Naylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

Great service by far, the only place I go for my vehicle needs is Toyota of Des Moines More

by OADLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabe Naylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

I pulled into the service bay from the wrong side and was very courteously told what I did wrong. I offered to back up & turn around, but was nicely told it wasn't necessary. I needed a battery in a fob and More

by LSQUIERS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

Nice job. No issues. Took a while but could have been worse. Staff seemed ok More

by joan.bryant.friberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabe Naylor
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

Appreciate Emily and the team at Toyota Motors. They did an excellent job and work done timely! More

by jflynn96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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