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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,694 Reviews

3,694 Reviews of Toyota of Des Moines - Service Center

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July 03, 2025

The dear ship is very courteous and professional. The service department was excellent. Chad Mulhollin is outstanding! More

by John Sirianni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Millhollin
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2025

Thank you Toyota of DesMoines for getting me in so quickly !!!! 100% perfessional and nice!!!! More

by dkb353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2025

Horrible service from the service advisor! He was disrespectful, smug, and degrading. Would not recommend. More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Madison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabe Naylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2025

Service is always done right and in a timely fashion. I find the service advisors very helpful and honest. They always take time to explain something. More

by Dance with the Dragon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2025

Love the customer service. Lisa is also the best. You guys rock. You are always on time and let me know everything ahead for me to make the best decision. I always recommend yo More

by ANAPERUANA2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2025

They called the wrong number and no communication the whole time my vehicle was there. Called the service department explained I had not heard from anyone and another hour later nothing. Had to get a rid More

by Tpg66
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department 0 stars
July 01, 2025

Perfect location close to my work, great service, friendly staff highly recommended to everyone for car repairs. More

by chris.qphan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2025

I was 30 minutes early. I didn’t have to wait, they got me right in. Excellent service!!!! More

by PSCARMIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
July 01, 2025

Very efficient but requesting a fifteen word minimum makes me not wAnt to do you surveys ever again do u get credit for going over More

by HARDYWHITEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Too fast and chaotic to get any names
July 01, 2025

Justin handled this with utmost professionalism and genuine honesty. I highly recommend Toyota of Des Moines! More

by Jurassic Dork
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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