Toyota of Des Moines - Service Center

We appreciate our service writer, salesman and accounting/business manager. Always nice to walk in and find faces we know. Service and scheduling has been great. accounting/business manager. Always nice to walk in and find faces we know. Service and scheduling has been great. More

Always ask for Justin. He is very thorough. Waiting area nice. All were attentive before getting Justin. He is very thorough. Waiting area nice. All were attentive before getting Justin. More

Wish the service dept wouldn't try to upcharge ridiculous labor charges for cabin filter which literally takes second to change and after you have already dug through my glove box to take out. Feel bad for labor charges for cabin filter which literally takes second to change and after you have already dug through my glove box to take out. Feel bad for all the people who pay that. Too bad it is just a customer service marketing deal to keep owners coming back to get service at toyota, no labor charge. I would gladly pay for the filter but $70. Sad Toyota! More

Fast and on time. Appreciate the speed and not trying to sell me extra that I don't need Appreciate the speed and not trying to sell me extra that I don't need More

I love Toyota but it is too far to drive for general maintenance. I have asked several times for you to establish other dealers in other towns as a satellite offices so I don't have to drive an hour the maintenance. I have asked several times for you to establish other dealers in other towns as a satellite offices so I don't have to drive an hour there, sit around for another 1 1/2 hours, and then drive an hour to home. More

Ian Davis is the best service advisor. It's one of the reasons why I continue my relationship with Toyota of Des Moines. It's one of the reasons why I continue my relationship with Toyota of Des Moines. More

I appreciate the efficiency they show when you take the toyota in for check up. They get you in and out pretty quickly. Always courteous service! toyota in for check up. They get you in and out pretty quickly. Always courteous service! More

My visit was as expected and all issues were addressed. The video is always great as well. Thanks The video is always great as well. Thanks More

They were courteous and knowledgeable, and even though they couldn't fix my car, they gave me options. they couldn't fix my car, they gave me options. More

I have always been impressed with this dealership but was disappointed in a couple things in this service. The back hatch door often makes a terrible noise when opening and this fall, winter and spring, it disappointed in a couple things in this service. The back hatch door often makes a terrible noise when opening and this fall, winter and spring, it would stop and go back up just a few inches after starting down. The service dept couldn't replicate it, and so I still have the problem. I am pretty sure the problem is the hydraulic device on the right side. That is where the noise is coming from. Also, I was told that $34.95 was charged to my card, but the actual amount was $41.88. I called the billing department and she said that I was only charged $34.95. I found an item on the 2nd page for $4.19 with fine print saying it was for shop supplies. They only rotated my tires. What materials could be have been used for that service? More