Toyota of Des Moines - Service Center

What should have been a reasonable cost to replace the front struts on my Highlander, the price quickly ballooned to $1,600 before taxes! The service agent did not seem to want to help with alternatives, front struts on my Highlander, the price quickly ballooned to $1,600 before taxes! The service agent did not seem to want to help with alternatives, saying it is what it is. Toyota parts were too expensive, so I went with Monroe struts with a lifetime warranty. The model of those struts are around $200 each, Toyota of DM charged me $416 each!!! That did not include labor… a hefty $770. Basically, the markup was double in cost. With 115K miles on my Highlander, this visit to Toyota of DM is the last. I will be going to a non-dealer auto service from now on, and I will drive up to Toyota in Ames for my next purchase. More

The service is great & work done well, people work there are helpful and welcoming. Good dealership are helpful and welcoming. Good dealership More

The service was efficient, the staff was friendly. I especially like the coupon for the car wash! I especially like the coupon for the car wash! More

My oil change was super fast and the staff was very friendly to me and went out of their way to answer questions I had about my car. friendly to me and went out of their way to answer questions I had about my car. More

Toyota of Des Moines makes a video of what they find and show you their findings. Their work is thorough. The waiting area is comfortable and the staff is friendly show you their findings. Their work is thorough. The waiting area is comfortable and the staff is friendly More

Got there right on time and took the car right away Service was fast and personal was very friendly I’m very happy with my service thanks Service was fast and personal was very friendly I’m very happy with my service thanks More

Thanks Justin! I likely won’t go back to anyone else. He knew exactly what was wrong and he made me feel comfortable. I likely won’t go back to anyone else. He knew exactly what was wrong and he made me feel comfortable. More

Getting the warranty work completed is great. What I don’t like is that Toyota doesn’t keep in contact with its dealerships about the serious issues that my truck has such as the brake/ gas line What I don’t like is that Toyota doesn’t keep in contact with its dealerships about the serious issues that my truck has such as the brake/ gas line issue and metal in the engine. And also the side seat adjustment panel that has been replaced five times. The truck cost me 63,000.00 I’m thinking that the truck will never be 100 percent. I’m disappointed in Toyota. More

I liked this service because when my car broke down, they fixed it immeadiately, and they always do the same good service each time. fixed it immeadiately, and they always do the same good service each time. More

Staff is always friendly and helpful with a quick customer service experience I can count on. customer service experience I can count on. More