Toyota of Des Moines - Service Center

Came in for a tire rotation and oil change. Afterwards, my wheel was shaking when I was driving over 70 on the interstate. Took it to another mechanic who advised my tires were out of balance Afterwards, my wheel was shaking when I was driving over 70 on the interstate. Took it to another mechanic who advised my tires were out of balance and my luggage nuts were not torqued. They also advised that the tires didn't seem rotated properly. Sounds like my the front and back were just swapped instead of crossed based on the different wear on the right and left side. I called to discuss this with Toyota and they offered for me to talk to the technician but not a manager. Probably the last time I come to Toyota for service. More

Chris Gavin was very respectful. Went above and beyond helpful very patient and knowledgable and kept at trying to fix my cars problem. His work ethic, kindness and professionalism s Went above and beyond helpful very patient and knowledgable and kept at trying to fix my cars problem. His work ethic, kindness and professionalism should be commended . You don’t see this very often anywhere. So Noticed and appreciated..Thank you Chris! Also the courteous ride service Toyota provides was freely offered and drivers very pleasant. I’m very proud to recommend Toyota Dealership in Grimes Iows More

They had us scheduled in, called to explain what all would be done. Good communication would be done. Good communication More

I appreciate how quickly the work was completed and the attention to detail in the service. They are friendly and great at getting me scheduled with relatively short notice. attention to detail in the service. They are friendly and great at getting me scheduled with relatively short notice. More

Everything was excellent: the attention, the treatment, the dedication and the effort that each employee and Emily puts into providing the best service to each customer. the dedication and the effort that each employee and Emily puts into providing the best service to each customer. More

Great service and done in timely fashion. Would recommend and definitely coming back next time . Would recommend and definitely coming back next time . More

Todd the salesman is great for DM Toyota The service advisor didn’t talk much advisor didn’t talk much More

Emily answered all my questions quickly and was very pleasant to work with. The service was completed in a timely manner. pleasant to work with. The service was completed in a timely manner. More

Didn't get what I ordered after 1 yr, told it would be 6 months months More

Labor charges for last service is too expensive. I will start looking for alternative service operators. In long run it is worth to choose alternative service center. I will start looking for alternative service operators. In long run it is worth to choose alternative service center. More