Toyota of Des Moines
Grimes, IA
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
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It isn’t like when I had a Lexus. They always had a loaner car for me. They always had a loaner car for me. More
Inferior, grossly subpar inspection as part of oil change service! Recommended replacing two rear tires at over,$600-!! When I asked about if suspension was inspected, adviser said service person wasn’t qua service! Recommended replacing two rear tires at over,$600-!! When I asked about if suspension was inspected, adviser said service person wasn’t qualified to do moire than a visual inspection, seemed like it was an unreasonable expectation of me! Going to the dealership where car was originally purchased new I expected more! Received a more thorough inspection at Midas, so will go back to them or Walmart. More
I’ve always been happy with the service received at Toyota of Des Moines. I really like the thorough video of the inspection of my car so I know exactly what was checked. Toyota of Des Moines. I really like the thorough video of the inspection of my car so I know exactly what was checked. More
I was dreading buying a car and dealing with sales folks, but Todd Fiechter made it weirdly fun! He was excellent with communication, and I can't tell you how much I appreciate that. I didn't deal direct but Todd Fiechter made it weirdly fun! He was excellent with communication, and I can't tell you how much I appreciate that. I didn't deal directly with Eric Hippen, the used car sales manager, and I do wish he'd have been willing to negotiate even a little on my trade. I also think the finance person (Rob?) did a great job, albeit too fast to catch everything. That said, he was friendly and knowledgeable. Lastly, the employee who introduced me to my car's functions was fantastic! Loved that guy! On the whole, everyone was friendly, helpful, and relaxed! I never felt pushed into anything I didn't want to purchase. And I friggin' LOVE my car! Thanks, Toyota of DM! More
When I called in and made my appointment, they had zero courtesy, not friendly with a monotone voice. I felt I should call and report their customer service to be manager, but neglected to do that. At the courtesy, not friendly with a monotone voice. I felt I should call and report their customer service to be manager, but neglected to do that. At the same time, I called Smart Honda for my husband‘s car to have some work done and they were more than helpful, very friendly offered a lot of information and I felt very confident with that appointment there. After I dropped my car off Justin called me right away to tell me that my tire pressure light was blinking and that indicated a TPMS problem and it would be $300 to find out which sensor was bad and for repair with no other explanation. I told him the light did not blink and was solid up until I dropped it off there. His. information was then contradicting because he then told me that it blinked when it was started. I felt like he was trying to pull a fast one, and I didn’t trust him. When I received a video from the mechanic he emphasize that the tire gauge light was blinking, which it was Not and never had it was just on. Didn’t feel very confident with their trustworthiness. It seemed that all of the employees that I talk to regarding my appointment were not friendly and did not offer a lot of information. Next time I think I will go to The Toyota dealer in Ames!! More
I’ve owned a Toyota for about 20 years now. If you continue creating a good product & providing good service I will continue. If you continue creating a good product & providing good service I will continue. More
The service technician said we had a brake problem and we didn't. He couldn't recommend to me what the needed solution should be. I ended up going somewhere else to find out I was given inaccurate informatio didn't. He couldn't recommend to me what the needed solution should be. I ended up going somewhere else to find out I was given inaccurate information. More
I've been impressed by the friendliness and helpfulness of everyone I've encountered there. of everyone I've encountered there. More
Great place, great service, clean and everyone is professional and friendly! Will continue ur to go there for service needs!! professional and friendly! Will continue ur to go there for service needs!! More