Toyota of Cool Springs | Page 91

Very good. Just keeping coming back. Everyone was top notch. The people were very helpful and work to make me very happy. We had worked with Ron the first 3 times we came in to look and t Everyone was top notch. The people were very helpful and work to make me very happy. We had worked with Ron the first 3 times we came in to look and test drive but when I came back to buy he wasn’t there. I was disappointed because he had helped me a lot to make the decision but Mr Skaradowski stepped and finished helping me. More

Kenny Norton was helpful from the moment he answered my phone call. He knew how to be patient and listen to my concerns. Then he knew exactly my next step in th was helpful from the moment he answered my phone call. He knew how to be patient and listen to my concerns. Then he knew exactly my next step in the process of making my car like new again. I appreciated his patience and his professional kind manner. I was so very happy with this service center! More

Maintenance Kenny Norton is the kind of person that is all about the details. He has been my go to guy for more than 15 years and never ceases to impress me. I wa Kenny Norton is the kind of person that is all about the details. He has been my go to guy for more than 15 years and never ceases to impress me. I was thrilled to find him again after he was let go at Beaman last year, stupid move on their part! Kudos to Toyota of Cool Springs for finding him and putting him back where he belongs. I don't know of another more qualified and talented person to take of my car maintenance needs. When he says it's going to be fixed this way or that,,,it is! He has always been in charge of everything on my Toyota vehicles from repair to tires and oil changes. You guys made a very wise decision in hiring him, to get a leg up on the competition. It's making things happen like this that show me you guys at TCSPG are paying close attention to what matters after the sale, and taking care of your customers all along the way. More

Steer clear of this guy. I interacted with him once and found him to be rude and argumentative. Will not deal with him again. I took my car in yesterday and had the pleasure I interacted with him once and found him to be rude and argumentative. Will not deal with him again. I took my car in yesterday and had the pleasure of working with Darryl Carothers! I am thrilled to have a service guy who is respectful and kind. I will ask for him every time! More

Very pleased! My recent experience with getting my 4Runner serviced was excellent! I was in and out within an hour. Steve was great to work with. Mr Glenn Strod My recent experience with getting my 4Runner serviced was excellent! I was in and out within an hour. Steve was great to work with. Mr Glenn Strode More

Excellent service The entire service team always treats my wife and I very well. We always bring our trucks here for service. Even when I don’t have an appointment they The entire service team always treats my wife and I very well. We always bring our trucks here for service. Even when I don’t have an appointment they find a way to work us in and take care of our vehicles’ needs. More

Great Experience Alan was a great salesman and was very patient with me and just a great person to talk too and very honest!! I love my car just wish that it came with Alan was a great salesman and was very patient with me and just a great person to talk too and very honest!! I love my car just wish that it came with mats...... More

Terrible customer follow-up Summary- Poor dealership customer service, no follow-up, no negotiating. I am a long time service customer. I have been bringing vehicle to the se Summary- Poor dealership customer service, no follow-up, no negotiating. I am a long time service customer. I have been bringing vehicle to the service department since about 2010/2011. It was time for a new car since my old one had broken down and I was excited at the prospect of hopefully working with this dealership. I thought, since I am a long time customer and will definitely be purchasing a new pre-owned vehicle, I would receive stellar customer service from Toyota of Cool Springs dealership. Unfortunately, I was mistaken. The new service/dealership liaison division needs some training. To say I was underwhelmed by Brad, Ryan, and even Emily is putting it nicely. After meeting Brad and Ryan and informing them of what we were looking for, we NEVER received a follow-up call. While we were waiting on them, we began to look online, contacted other dealerships, etc. All of which, would cause them to loose my business as a service customer. Eventually, I decided I wanted a Prius v. After not hearing from the liaison department for several days, I contacted Ryan on a Thursday to let him know I would be dropping by the following Monday after 6pm to look at the 2012 Prius V. I wanted to wait until Tuesday but Ryan asked me to please come Monday since he is off Tuesdays. After switching some appointments around, I was able let Ryan know I would be in after 6pm because of work. At 5:45pm that Monday he left a message telling me since he had not heard from me all weekend, he would be leaving. Sure enough, he had left. So once we arrived at the dealership a little after 6pm we instead test drove the car with Emily and spoke about the details with Brad. After compiling all the info from KBB, Edmons, etc. We made an offer. Brad promised to get back with us and never did. We made attempts to contact him but they went unanswered. I am baffled by this. On Friday, Donna from service contacted me about my car that was sitting in the service lot. We had left it thinking we would be trading it in there. When I told Donna the situation, she immediately told Ryan to call me. She told me Ryan would be contacting me within 5-10. That phone call never came. Over 30 minutes later, I sent Ryan a text, indicating we would be retrieving our Prius and I was highly disappointed in the customer service we received. He almost immediately called my husband at that point. My husband just told Ryan we would no longer be needing their services. Another customer told us to contact the General Manager Mr. Krabill. I sent him an email explaining what happened. He was very apologetic and extremely nice. Because he was leaving on vacation, we actually worked with Dena Henson General Sales Manager. She too was very nice and very quick to respond. No more waiting days. We made another offer on the Prius v but she immediately said she could only come down a couple hundred. We let her know that if she could not come down more we would not be interested. Needless to say we did not purchase from this dealership because they were way overpriced for the vehicle per KBB. We were able to go to another near by dealership, get a newer model (same trim) of the same vehicle for almost $2K cheaper. Today I saw they have cut the price by $3K on the Prius v which is under our offer. So much for only being able to come down a couple of hundred. No one has reached out to us to see if we are still interested in the car. Terrible customer follow-up. More