Toyota of Cool Springs

A good experience I set my appointments online and was on time. Darryl was a friendly and pleasant guy. He was quick to it asking if he could help in any other way. I d I set my appointments online and was on time. Darryl was a friendly and pleasant guy. He was quick to it asking if he could help in any other way. I did have a question about a feature on the car I'd never used. Although initially stumped like me, he researched the answer and got back with me. All pretty much within an hour or so. My experiences with Toyota of CS have always been good. Darryl was no difference. More

Always great service! Every time I have my car serviced at Cool Springs Toyota, I am always satisfied. My favorite service advisor is John who is so accommodating and pleas Every time I have my car serviced at Cool Springs Toyota, I am always satisfied. My favorite service advisor is John who is so accommodating and pleasant. More

60k maintenance DC was wonderful, helpful and patient. I changed my appointment a few times and he was very flexible. Called me promptly to tell me my car was ready a DC was wonderful, helpful and patient. I changed my appointment a few times and he was very flexible. Called me promptly to tell me my car was ready and moved cars so I could leave at ease. More

Service Advisor I had my regular service appointment today for my car at Toyota of Cool Springs, TN. and the service advisor John Kuykendall was very professional and I had my regular service appointment today for my car at Toyota of Cool Springs, TN. and the service advisor John Kuykendall was very professional and excellent in taken care of my car and any need that arose during my service visit. More

Professional and fair The service was fast and professional. The Sales team was professional and efficient. A very positive experience. They addressed questions and conce The service was fast and professional. The Sales team was professional and efficient. A very positive experience. They addressed questions and concerns clearly and with industry knowledge. More

The coffee was good Waited a few months for them to resolve some issues before writing this, but still nothing so here goes. First, the buying process is brutally long Waited a few months for them to resolve some issues before writing this, but still nothing so here goes. First, the buying process is brutally longer than it needs to be. Even with pre-filling out most of the credit forms, personal info, etc, we were there several hours (as in 5). Next, they had the wrong VIN on the paperwork so we had to go back to fill it all out again a few weeks later. Do you think they had it all ready and waiting on us since it was their mistake and a major inconvenience? Nope! Lastly, there were 2 LARGE scratches on the passenger door which was discovered when we got home. After being told they would coordinate with the body shop to fix it, we are still waiting (even after calling back to remind them.) Oh, and 2 months later, we still don't have a permanent license plate. I will add that both Jeff and Dallas were very pleasant to work with and Jeff is in the process of helping to resolve the issues above. However, if you have another dealer option that's convenient, and they have the vehicle you want, definitely go there first before heading here. More

Fast and professional Needed routine maintenance performed on our Camry. Chris was friendly, professional, efficient. The work was done quickly and I was in and out in less Needed routine maintenance performed on our Camry. Chris was friendly, professional, efficient. The work was done quickly and I was in and out in less than an hour. More

Only great people make companies great Kenny Norton was the Service Advisor I dealt with when I brought my car in for service and new tires. Have dealt with Kenny Norton before and have al Kenny Norton was the Service Advisor I dealt with when I brought my car in for service and new tires. Have dealt with Kenny Norton before and have always admired his knowledge of servicing cars and follow through. More

Great frist experience buying a car Frist time buying a car. The dealers did a great job finding a car in my price range.and explaining each step when going through the process of buying Frist time buying a car. The dealers did a great job finding a car in my price range.and explaining each step when going through the process of buying a car. More

Best Sales Experience Ever! Jim Gile is exceptionally knowledgeable, patient and truly concerned about the expectations of the customer. Jim went the EXTRA mile to find the car Jim Gile is exceptionally knowledgeable, patient and truly concerned about the expectations of the customer. Jim went the EXTRA mile to find the car my husband and I wanted for me at the right price. This is the first time Jim has been our salesman though this is our third Toyota Highlander sales experience. Jim now has my husband and me as permanent customers. His knowledge of Toyota products is thorough. He is not pushy and willing to spend the time to find the vehicle we wanted for the right price. Thank you, Jim! Terri and Lou Wallace More