Toyota of Cool Springs

Went the extra mile Alan was great. He really went the extra mile for me. I bought a used car but he treated me like I was buying the most expensive car on the lot. T Alan was great. He really went the extra mile for me. I bought a used car but he treated me like I was buying the most expensive car on the lot. Thanks again Alan! More

Ease of Process Everything was rolling the minute I came in to close. Alan was enjoyable to work with and made the process fun! The Lifetime Warranty the dealership o Everything was rolling the minute I came in to close. Alan was enjoyable to work with and made the process fun! The Lifetime Warranty the dealership offered was a huge selling point for me. Thanks Alan :) More

Very accommodating Love my ride. Went in knowing what I wanted and with Michaels help found the perfect car for me even with my pickiness. He made sure that everything w Love my ride. Went in knowing what I wanted and with Michaels help found the perfect car for me even with my pickiness. He made sure that everything was perfect and ready to go. Simple experience and very accommodating to my busy schedule. More

The ONLY place I get my Tundra serviced. I always have my Tundra serviced at Toyota of Cool Springs. Jim was super helpful and knew his stuff. The service department is always busy but they a I always have my Tundra serviced at Toyota of Cool Springs. Jim was super helpful and knew his stuff. The service department is always busy but they always get me in and out on time. I recommend booking your appointment online. That seems to always make things go easy. More

Sales experience was excellent Alan did an excellent job throughout the process, beginning with prompt contact when I first showed interest through the website. The internet staff w Alan did an excellent job throughout the process, beginning with prompt contact when I first showed interest through the website. The internet staff was very helpful and knowledgeable as well. Speaking with the finance manager, I believe his name was Chris, I felt well informed and reassured of my warrantee plan and coverage. The reason I deducted 1 star was due to the state of the vehicle when turned over to me. I understand I purchased a used vehicle, but my expectation was to still drive off the lot in a clean vehicle. All of the door jams had caked on dirt and grime, the center console had some type of liquid spilled down it, and there was a crumpled up paper floor mat under the driver seat (due to there being no floor mats in the vehicle). Basically you could just tell it hadn’t been detailed since it had been traded in, it wasn’t extremely dirty, but the crumpled floor mat under the seat was salt in the wound since the vehicle didn’t include floor mats, or a full set of rim covers (Alan told me a replacement had been ordered, so hopefully I will have a full set when I pick up the tag, though when I looked at them one is heavily damaged and I’ll probably want to replace it as well). Pretty careless with a few details, but overall a great experience worth sharing. More

Out of state buyer I had an exceptional experience with Toyota of Cool Springs and specially his salesman Yuri Crawford. As an out of state buyer, it was very important I had an exceptional experience with Toyota of Cool Springs and specially his salesman Yuri Crawford. As an out of state buyer, it was very important to me to have a clear, straight forward talk about the vehicle I was looking for. Not only did the salesman found exactly what I was looking for but gave me a great deal. That same week I flew and purchase it. Couldn’t be happier. More

Service Plus My Camry was towed in and was unrepairable. I was crushed but the kindness I was shown and consideration helped me take care of business and purchase My Camry was towed in and was unrepairable. I was crushed but the kindness I was shown and consideration helped me take care of business and purchase a used car and drive away happy in just a couple of days. Jim Gile is superb in sales. I always felt he had my best interest in mind. He followed up, gave me the info I needed but did not overwhelm me. DC in service rocks too More

Excellent Sales & Finance Our salesman, Tory was excellent! He explained everything thoroughly and got us the deal we wanted. Mary in finance dept. was excellent as well. B Our salesman, Tory was excellent! He explained everything thoroughly and got us the deal we wanted. Mary in finance dept. was excellent as well. Both very honest! We will buy from them again! More

Welcoming. Very helpful and informative. John was very helpful. He took time with my questions. While I was waiting for my service to be completed ,I noticed John was helping other customers John was very helpful. He took time with my questions. While I was waiting for my service to be completed ,I noticed John was helping other customers and explaining issues with them. More

Great Dealership We have always had great service at Toyota of Cool Springs. We bought our Camry new in May 2011 and have only had it serviced there and have never ha We have always had great service at Toyota of Cool Springs. We bought our Camry new in May 2011 and have only had it serviced there and have never had any trouble out of the car. More