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Toyota of Cool Springs

Franklin, TN

4.7
942 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 942 reviews

June 25, 2018

Jeff Williams I have had a really good experience shopping for my first car. Jeff has been very helpful and friendly. He answered all questions I have had. I would More

by marimona
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2018 -

Toyota of Cool Springs responded

Marimona, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 25, 2018

Jim Gile treated me like family When it was time to buy a car, I wanted to work with Jim because of how he has taken such good care of my family in our car purchase decisions in the More

by GM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2018 -

Toyota of Cool Springs responded

It really means a lot to us that you took the time to write such a positive review about Toyota of Cool Springs so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job. If you have any further questions, please give us a call. We're always happy to help!

June 23, 2018

salemanship I had a pleasant car buying time with Jeff Williams. He was very patient with me, while explaning what all the 2018 camary had to offer me. He's a gr More

by Ernestine Kidd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sep 14, 2018 -

Toyota of Cool Springs responded

Hi Ernestine Kidd, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Toyota of Cool Springs

June 22, 2018

Excellent customer service Excellent family atmosphere and great help and undevided attention to details . The process was smooth and effortless. We will be back to purchase mor More

by Nikibh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Mitchell
Sep 14, 2018 -

Toyota of Cool Springs responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 22, 2018

Above and Beyond Not only were Jeff and the "paperwork" folks easy to deal with, they provided service above and beyond any I've ever received form a car dealership. More

by rratliff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2018 -

Toyota of Cool Springs responded

Thank you so much for your kind words about your experience here at Toyota of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. If you have any further questions, please give us a call. We're always happy to help!

June 22, 2018

Dream Car Jeff did everything in his power to help me get into the car of my dreams. He was extremely helpful, and made sure that my experience was pleasant and More

by Sbragg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2018 -

Toyota of Cool Springs responded

Sbragg, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 22, 2018

Jeff Williams We enjoyed working with Jeff on the purchase of our TWO vehicles yesterday and We’d like to recognize Jeff Williams for outstanding customer support, More

by Tomcat01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Williams, Steve Burke
Sep 14, 2018 -

Toyota of Cool Springs responded

Tomcat01, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 21, 2018

Jim is the BEST! Jim Gile was never pushy. He was knowledgeable and a truly nice person. Nothing fake about him. Highly recommended Jim. He takes notes mentally and re More

by BandB
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2018 -

Toyota of Cool Springs responded

Hi Bandb, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 13, 2018

FIRST IMPRESSION I recently moved to the area from CA and yesterday was my first experience with Toyota of Cool Springs . Chris Wilson was my service advisor and took More

by coolsprings1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wilson
Sep 14, 2018 -

Toyota of Cool Springs responded

Thank you so much for your kind words about your experience here at Toyota of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. If you have any further questions, please give us a call. We're always happy to help!

June 04, 2018

Goes Above and Beyond.. Darryl Caruthers is the service advisor that has helped me since our old service advisor at another dealership left! Thought we would try TCS and we h More

by Unkiewood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl Caruthers
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