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Toyota of Cool Springs

Franklin, TN

4.7
942 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 942 reviews

September 05, 2018

great experience!!! These guys are awesome and gave me an all around great experience again. I'm a repeat buyer and would absolutely buy again in the future. More

by abokesch9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Krabel
Sep 07, 2018 -

Toyota of Cool Springs responded

Abokesch9, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

September 04, 2018

Amazing experience!! Amazing doesn’t really explain the customer service I received. Toyota of Cool Springs and Jason Han, my salesman, went above and beyond to make my ex More

by Lynn0801
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Han
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2018 -

Toyota of Cool Springs responded

We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Toyota of Cool Springs. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.

September 04, 2018

Terrific Experience provided by Tory Robertson! I cannot say enough terrific things about our purchase experience with Toyota of Cool Springs and our salesman, Tory Robertson. We knew we wanted a T More

by Truck18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tory Robertson
Sep 07, 2018 -

Toyota of Cool Springs responded

Thank you so much for your kind words about your experience here at Toyota of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. If you have any further questions, please give us a call. We're always happy to help!

August 28, 2018

Great environment Clean, comfy, kid friendly place to have to hang out at. I was thoroughly impressed by my entire experience from beginning to end. Al is great and ver More

by kcwilks2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2018

Review for routine maintenance The entire experience from calling the dealership to schedule a routine maintenance service to turning over the car and interacting with service repre More

by CDtoyotacustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Kreger
Aug 27, 2018 -

Toyota of Cool Springs responded

Cdtoyotacustomer, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

August 24, 2018

Great service Every time I have taken my car in the experience has been great. I have been greeted by friendly courteous staff members. The time to perform the requ More

by GMcConnell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Kreger
Aug 28, 2018 -

Toyota of Cool Springs responded

Our staff is dedicated to providing top notch service and quality work you can trust! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 22, 2018

Unscheduled Service Arrived without an appointment to check a possible slow leak in my left front tire. Bobby Sheed greeted me, had the service staff check all four tires More

by RetSojer90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Sheed
Aug 27, 2018 -

Toyota of Cool Springs responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

Aug 27, 2018 -

Toyota of Cool Springs responded

Hi Retsojer90, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Toyota of Cool Springs

August 21, 2018

Service review Appointment began on time and ended exactly when Jim said it would. Waiting area ok. Appreciate the free wash. Have been pleased with service. Thanks! More

by Cecile
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Kreger
Aug 27, 2018 -

Toyota of Cool Springs responded

Cecile, your satisfaction is our top priority. Thank you and we hope to be of service to yo again!

Aug 27, 2018 -

Toyota of Cool Springs responded

Cecile, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Cool Springs! We hope to be of service to you again in the future. Best wishes, Toyota of Cool Springs

August 21, 2018

Friendly and prompt Jim was attentive to anything I asked and presented himself in a professional manner. He was thorough in his explanation of everything done. It w More

by Tcssrtvice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Kreger
Aug 27, 2018 -

Toyota of Cool Springs responded

Tcssrtvice, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Aug 27, 2018 -

Toyota of Cool Springs responded

Tcssrtvice, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

August 18, 2018

Exceptional service John is an outstanding asset to Toyoya of Cool Springs- always looking out for me and my vehicle needs- I appreciate his honesty and forthrightness More

by NatalieP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Kuykendall
Aug 27, 2018 -

Toyota of Cool Springs responded

Hi, thank you for your kind words and this wonderful review! We sincerely value your business and we hope to be of service to you again!

Aug 27, 2018 -

Toyota of Cool Springs responded

Nataliep, we're happy to hear you had such a positive experience with our team!

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