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Toyota of Cool Springs

Franklin, TN

4.7
942 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 942 reviews

October 06, 2018

Exceptional as usual Alan Richardson showed up once again and provided exceptional service to help me get the 2018 Camry I wanted!! Alan’s patientlce and knowledge is alwa More

by Myride2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2018 -

Toyota of Cool Springs responded

We will pass these words down to Alan! We hope you enjoy your new Camry!

October 04, 2018

Unfir for manger crish sale manager I referred two my friends to buy two RV 4 they have program give each car 200 dollars referred to buy is been 9 months never get check manger fill 109 More

by Nick1959
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Wilson
Dec 10, 2018 -

Toyota of Cool Springs responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (615) 567-7794 so we can clear this up. We look forward to hearing from you.

October 01, 2018

Replacement Highlander Crashed my '17 Highlander on 9/14. Thanks to sales mgr. (Dena) & Tory (and the folks @ State Farm), I bought a new '18 Highlander and was back on t More

by Landed Gentry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dena Henson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Akbari, Tory Robertson
Oct 12, 2018 -

Toyota of Cool Springs responded

Thank you so much for your kind words about your experience here at Toyota of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. We look forward to your next visit! Take care!

September 29, 2018

Sales and Service I got my car in June, I have had it serviced twice since my purchase. The staff are outstanding, I would like to advise anyone looking for a new car o More

by Buffy2698
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl Caruthers
Oct 11, 2018 -

Toyota of Cool Springs responded

Buffy, your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know! We hope you have a great day!

September 21, 2018

Great experience! My experience with Jim Gile at Toyota of Cool Springs was fantastic. Easy experience, great test drive, and he was so helpful. Even stayed well past c More

by athomps03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2018 -

Toyota of Cool Springs responded

Thank you so much for your kind words about your experience here at Toyota of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed.

September 21, 2018

Greg Cole is the best ever. Greg Cole is the salesperson of the century! You haven't had a car buying experience until you buy a car from Mr. Greg Cole. More

by Calex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Cole
Sep 23, 2018 -

Toyota of Cool Springs responded

We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Toyota of Cool Springs. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.

September 21, 2018

Service received John did an excellent job. Very efficient, service was done when projected. John was very personable and easy to work with. Hope I get to work with hi More

by Williams, sandra31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Kuykendall
Sep 23, 2018 -

Toyota of Cool Springs responded

When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Toyota of Cool Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

September 12, 2018

1st 6 month service I recently moved from Maryland, and needed to find a Toyota dealership close to Franklin, TN. I found Toyota of Cool Springs, and made an appointment More

by Ed Stolba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Fazio
Sep 14, 2018 -

Toyota of Cool Springs responded

Ed Stolba, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

September 11, 2018

Excellent service Excellent service, John does a great job, dealt with vehicle issues expeditiously, didn’t try to sell anything unnecessarily, great to interact with, More

by Hart92377
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Kuykendall
Sep 14, 2018 -

Toyota of Cool Springs responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 07, 2018

Love dealership. BUT......... Going to Toyota of Cool Springs is always a pleasant experience. I always request Donna and she takes wonderful care of me. If I am there and she is More

by Dhodges
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna Klepper, Jim Kreger, Chris Wilson
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