
Toyota of Cool Springs
Franklin, TN
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Excellent experience working with Frederick and Greg on a deal that required a quick turnaround and some add-on accessories. Both were very professional and very responsiv working with Frederick and Greg on a deal that required a quick turnaround and some add-on accessories. Both were very professional and very responsive through the process. Couldn’t have asked for more. I highly recommend Frederick, Greg and Toyota of Cool Springs. More
Fast service Great service on my Rav4 with Chris! He kept me updated as everything was being done and a comfortable place to wait! I recommend Chris! Great service on my Rav4 with Chris! He kept me updated as everything was being done and a comfortable place to wait! I recommend Chris! More
Jeff Williams is Excellent!! It was such a pleasure I working in buying a RAV4. I was actually out of town and needed a car because I was having so much trouble wit my Honda van a It was such a pleasure I working in buying a RAV4. I was actually out of town and needed a car because I was having so much trouble wit my Honda van and had been using a rental car for almost a month. My husband working with Jeff but was unsure what car I was ultimately interested. Jeff was so patient with us. What really made me realize we were dealing with someone that was just straight out exceeded all expectations was when he went out on a Thanksgiving EVENING - it was raining! - to switch a hold from one RAV4 to another just because I liked the color better ....do I need to say more - no that’s service. When I finally met him I apologized for him having to go out on Thanksgiving and he just made like it was absolutely nothing. I was so thankful for his effort which allowed us to er a Black Friday deal for the exact car I wanted. I really can’t say enough - thanks Jeff! More
Jeff Williams made the car buying process the best I have ever experienced. Very transparent and smooth. Always doing the little extra things that I was not expecti made the car buying process the best I have ever experienced. Very transparent and smooth. Always doing the little extra things that I was not expecting. I would give him the highest possible recommendation for anyone who needs to buy a car. More

Accommodating and hassle free! I bought my first car from Frederick at Toyota of Cool Springs and it was a great experience. I was nervous to make such a big purchase and had so man I bought my first car from Frederick at Toyota of Cool Springs and it was a great experience. I was nervous to make such a big purchase and had so many questions, He patiently answered them all and was accommodating to find the right vehicle for me. It was a far better experience than I could have imagined. It was easy and hassle free. I am so happy with my new RAV 4. More
Couldn’t Be Happier I started looking at cars months ago and had initially come in and spoken with Celeste. She was transparent, not pushy at all, and so helpful! If I he I started looking at cars months ago and had initially come in and spoken with Celeste. She was transparent, not pushy at all, and so helpful! If I hear “I’m thinking about getting a new car” from anyone I know, I am sending them straight to her! I’m a few days in and have finally named my RAV4 Hybrid, and have gotten the best gas mileage of anything I’ve ever driven. I spent so much time researching and working to be able to get to the place where I could purchase this vehicle, and I can’t say enough good things about the vehicle, dealership, and salesperson. Go to this dealership. You will walk away satisfied. More
For good service I bought Toyota Sienna from cool spring.Carlos griffin was very good man and helpful.I want to recommend my friends to buy cars from Carlos. I bought Toyota Sienna from cool spring.Carlos griffin was very good man and helpful.I want to recommend my friends to buy cars from Carlos. More
Great Experience! Jason made the purchase easy and quick. Took the time to go over all the options on the truck. Would definitely recommend contacting Jason if you ar Jason made the purchase easy and quick. Took the time to go over all the options on the truck. Would definitely recommend contacting Jason if you are in the market for a vehicle. More
Superman works here. Alan 'Superman' is awesome beyond words. He was very attentive with our auto buying needs and allowed me to trust him with the process. I would recomm Alan 'Superman' is awesome beyond words. He was very attentive with our auto buying needs and allowed me to trust him with the process. I would recommend him to anyone and everyone! More
Look elsewhere for your used vehicle! Had a very frustrating experience here and would advise you to purchase elsewhere. I got the full-court press pressure sale from Danny and put a depo Had a very frustrating experience here and would advise you to purchase elsewhere. I got the full-court press pressure sale from Danny and put a deposit on a vehicle, as i was waiting for my home to close escrow before I pulled the trigger. Danny assured me that with my deposit, they would take the vehicle off the lot and not have it listed for sale (it was a used vehicle and they only had 1 like it on the lot). Also, the printer "was broken" and they could not provide me a copy of the carfax report. Well, I had to ask and ask and ask, and when I finally did receive the carfax report, several days after I placed my deposit, it showed that the vehicle had been in 2 accidents and Danny tried to sell me on buying the vehicle anyway, insisting that the accidents must not have been major since the airbags didn't deploy. A few days later, they called me and told me that I needed to come down and buy the vehicle right away, since they had 2 other people interested in the vehicle, or so they said. Wait....I thought that since I gave a $500 deposit you were taking it off the lot like you said? Well, they kept pressuring me to come buy it, and after considering the 2 accidents they hadn't disclosed prior to taking our deposit, and their pressure tactics, we decided to cancel. Well, they told me that if I wanted my deposit back that I had to come into the dealership to get a refund. Seriously??? Well, i finally got them to agree to refund me with a phone call, and I was told to call and speak to Ray Anthony. After several calls and almost a week passing by, Ray never responded and I had to call and ask for a manager to get resolution. From my experience here, the people at this dealership are not reliable or to be trusted when purchasing any used vehicle, as they are clearly trying to trick people into doing things against their better judgement. Glad I didn't go through with the sale, and hope you will consider buying somewhere else, too. More