Toyota of Cool Springs

My experience at Toyota of Cool Springs was a joy. Alan Richardson was thoughtful, responsive, helpful, warm, and energetic. I have appreciated this dealership since I purchased my 2012 Prius that my Alan Richardson was thoughtful, responsive, helpful, warm, and energetic. I have appreciated this dealership since I purchased my 2012 Prius that my husband and I have loved driving ever since. I look forward to many more years driving my Venza! More

The service from Alan Richardson and Johnny in Finance was great! Covered everything I needed to know and were not only flexible but got me in and out as quickly as possible. was great! Covered everything I needed to know and were not only flexible but got me in and out as quickly as possible. More

Great experience and great staff helped with new car buy and made process easy and fast and made process easy and fast More

Jim did a great job helping me to get a Toyota RAV4 Hybrid. He was able to get me the RAV4 I wanted in less than 2 weeks. He was very accommodating and knowledgeable. I cannot thank him enough, I love Hybrid. He was able to get me the RAV4 I wanted in less than 2 weeks. He was very accommodating and knowledgeable. I cannot thank him enough, I love my RAV4. More

I had a terrible experience with the service department. If I could give zero stars, I would. I brought in my truck after it slid on black ice. There were minor front bumper damage and error messages saying If I could give zero stars, I would. I brought in my truck after it slid on black ice. There were minor front bumper damage and error messages saying to take it to the dealer for alignment and sensor check. At the STEALERSHIP SERVICE DEPARTMENT, I was told that a diagnostic was done and it was determined that two sensors were “damaged” and needs to be replaced. Initially, I was given a quote of $3900 to replace just the sensors and this quote did not include bumper fix. I asked if it was really necessary to replace the sensors and the service advisor confidently said yes. Thinking that I would pay more than $5000 for everything to be fixed, I opted to file an insurance claim. When insurance came to check on the car they had it assessed at the collision center. I had to pay diagnostic fee at this stealership for their dishonest service. I moved the vehicle at a collision center and everything was fixed for just under $5000. No sensors were replaced, just recalibrated. Recalibration just cost $500. All the other expenses were body/cosmetic fixes. It’s a shame that you deal with customers like this. Be honest on what needs to be done and don’t take advantage of your customers. More

Jeff was great! He listen to what I wanted and answered all my questions. He went out of his way to get me what I wanted and need. I was so nice to have someone wh He listen to what I wanted and answered all my questions. He went out of his way to get me what I wanted and need. I was so nice to have someone who new all vehicles and was able to give me the pros and cons. So grateful to have Jeff. More

Jim and the finance guy were easy to work with amd were very, very flexable. very, very flexable. More

Toyota of Cool Springs makes the car buying experience comfortable, stress free and well informed. I didn’t feel pressured and they made me feel at home. I’d suggest this location to anyone looking to buy comfortable, stress free and well informed. I didn’t feel pressured and they made me feel at home. I’d suggest this location to anyone looking to buy a new or used vehicle! More

Alan was great! !!!! He made everything so good for us. He helped me with my stroke and heart attack !!!! He made everything so good for us. He helped me with my stroke and heart attack More

Smooth and easy process through the entire process. They had good communication and weren’t too pushy. It’s nice when someone listens to what you actually want rather than pushing something that doesn’ They had good communication and weren’t too pushy. It’s nice when someone listens to what you actually want rather than pushing something that doesn’t work for you. More