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Toyota of Cool Springs

Franklin, TN

4.7
957 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 957 reviews

November 21, 2020

Alan is very friendly and knowledgeable of the Toyota vehicles. He was very eager to help work something out to get my payments as close as possible to what I would be willing to pay. I will definitely b More

by haden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Toyota of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Toyota of Cool Springs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 17, 2020

Thanks Toyota of Cool Springs! My check engine light on my 2003 Tundra came on recently. After taking it to your shop it turned out to be only the gas cap so I had it replaced and some other minor work per More

by gthomp14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Fazio
Nov 19, 2020 -

Toyota of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!

November 04, 2020

Exceptional sales and service experience. I would highly recommend. I bought a car from Alan and he was fantastic.. I have also used Cool Springs Toyota for service and they are top notch. More

by matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2020 -

Toyota of Cool Springs responded

Matt, we are pleased to hear of your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

November 03, 2020

Very nice sales people, nice clean dealership, very helpful people . Superman was very good as well as Jeremiah, the finance guy. They are all very prompt to get me taken care of and on my way knowing More

by elois.mcneese
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dena Henson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Toyota of Cool Springs responded

Elois, thank you for your great feedback! It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

November 02, 2020

My Salesperson, Mr. Alan "Superman" Richardson made my buying experience @ Cool Springs Toyota so extremely good, I'm considering him my new 'Bud'. He was courteous, respectful and always conducted himsel More

by Immayo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Toyota of Cool Springs responded

Immayo, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

October 25, 2020

Overall pleased w/ salesman finding the Highlander I wanted. Initially, communication was not smooth or responsive. This was due to salesman being absent from dealership & messages were not returned. More

by Dawn Kincaid
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Apollo - in finance
Nov 07, 2020 -

Toyota of Cool Springs responded

Dawn, thank you for your positive review. We're glad to hear that you found our team here at Toyota of Cool Springs so helpful in the purchase of your new vehicle. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 16, 2020

THIS IS A GREAT TEAM! Glowing reviews for Jason Skaradowski, Product Specialist and Jeremiah Soltis, Finance Manager, Toyota of Cool Springs. Here is Jason's contact info. Call him if you need More

by Jackie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Skaradowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremiah Soltis, Finance FIVE STARS!
Nov 07, 2020 -

Toyota of Cool Springs responded

Jackie, thank you so much for your kind words about your experience here at Toyota of Cool Springs. Feel free to reach out to us if you need anything. Have a wonderful day.

October 14, 2020

The entire process was easy from start to finish. Jeff Williams knew exactly what he had on the lot and showed me a truck that was exactly what I wanted. The GM, Dena offered a great price for both the ve More

by jrtatum82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dena Henson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2020 -

Toyota of Cool Springs responded

We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 13, 2020

George is an excellent salesman and he is very knowledgeable about the car industry! His customer service is top notch and I definitely recommend him if you are in the market for a new vehicle! More

by Shay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Ashmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2020 -

Toyota of Cool Springs responded

Thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Toyota of Cool Springs to have earned it.

October 12, 2020

I LOVE MY NEW CAR & THE BEST WARRANTY MY EXPERIENCE WAS GREAT MY SALESMAN JASON HAN WAS AWESOME AND MY FINANCE MAN JEREMIAH WAS SUPER‼️💜 More

by annettekerney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Han
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremiah in finance department he was awesome!
Oct 13, 2020 -

Toyota of Cool Springs responded

Annette, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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