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Toyota of Cool Springs

Franklin, TN

Overview
Employees
Reviews
4.7
957 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 957 reviews

March 17, 2021

Alan at Toyota of Cool Springs was an amazing help with my new vehicle search. I came to him the day after crashing my '06 Tacoma and he helped me find the a 4Runner that was exactly what I was looking f More

by VCorona83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred in Finance -Five Stars
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Mar 17, 2021 -

Toyota of Cool Springs responded

Hi, it really means a lot to us that you took the time to write such a positive review about Toyota of Cool Springs so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job. Thank you for your valuable feedback. Our team is available should you require any extra help. Take care!

Mar 18, 2021 -

VCorona83 responded

I came into your showroom like a dove with a broken wing. The day before I had totaled my truck after sliding on some black ice. In an instant, my dear 2006 Tacoma was smashed face first into a concrete wall and was hauled off on a wrecker-not the way I wanted to part with it- it was almost 15 years to the day that I had purchased it brand new. I had established contact with Alan after submitting a request in our employee portal (Anthem) and he was there to scoop me up and get me back on the road. I thought I wanted the Nightshade edition at first, but then switched to an SR5 premium. Alan located the vehicle that I really wanted and the process was smooth from there. I didn't see Fred's name (finance) to give him a kudos, so please share this with him also. Thank you again for the wonderful service. I'll be seeing you for all my regular maintenance in the future!

March 15, 2021

Excellent experience. Kenny understood my car buying need and made sure that I walk away satisfied. Tory also made the financing experience easy and quick. More

by ahnaf68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tory Robertson, Kenny Eastman
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Mar 16, 2021 -

Toyota of Cool Springs responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 11, 2021

Awesome experience. Not pushy, contacted, kept up, made it easy. Shot me straight and did everything I asked, even worked with me on a trade in. Great experience. More

by gallagher.marshall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
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Mar 12, 2021 -

Toyota of Cool Springs responded

Hi Gallagher, we are very happy to have provided you with such a positive experience! We hope to see you soon!

March 08, 2021

Very pleased with our sales rep. We had not bought a vehicle in about 10 years and were not looking forward to the process. Kenny was great. More

by Steve.denny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
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Mar 10, 2021 -

Toyota of Cool Springs responded

Hi Steve, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

March 07, 2021

They succeeded at the right moment and met me where I felt was fair. They’re not bullish and very well polished. It was a good experience and not much more to ask for. More

by nickbogo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pruzina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Uchendu
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Mar 09, 2021 -

Toyota of Cool Springs responded

We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

March 07, 2021

I’m a repeat customer and will definitely be back. Always straight forward and well trained in the vehicles you sell. You make the buying experience easy. More

by Brylen1#1
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pruzina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2021 -

Toyota of Cool Springs responded

Your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out!

March 07, 2021

Kyle led the way and was excellent to work with. It was a tough choice between the Toyota and another vehicle and Kyle’s work sealed the deal. More

by FranklinTacoma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pruzina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2021 -

Toyota of Cool Springs responded

Your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do!

March 07, 2021

They did a great job explaining the process for buying the car without any high pressure tactics. Kyle patiently explained all the bells and whistles of our car. Quote over internet very competitive with More

by ascottbrooks
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Pruzina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2021 -

Toyota of Cool Springs responded

Your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do!

March 06, 2021

Very friendly and always responded to questions quickly. Everything was up front and open. A seamless experience and I would recommend them to anyone looking for a vehicle. More

by Wbbell81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tory Robertson
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Mar 08, 2021 -

Toyota of Cool Springs responded

Hello, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

March 05, 2021

Very cordial on the phone and texting. Quickly explained what we could afford and showed us the best car in the ones I had picked out ahead of time. We were done in less than 3 hours . More

by Lori Lawther
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Skaradowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Eastman
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Mar 07, 2021 -

Toyota of Cool Springs responded

Hi, we're thrilled to hear about your wonderful experience with us. Here at Toyota of Cool Springs we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again!

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