Toyota of Cool Springs

We knew the vehicle we wanted, contacted the dealership online and made an appointment, even with a trade we were out the door in 1 hour. Great experience all around. online and made an appointment, even with a trade we were out the door in 1 hour. Great experience all around. More

Alan went above and beyond in assisting me in finding the vehicle that I wanted. He was straightforward, knowledgeable, and honest. Best part was he didn't pressure me to buy a vehicle and got the keys for e vehicle that I wanted. He was straightforward, knowledgeable, and honest. Best part was he didn't pressure me to buy a vehicle and got the keys for every vehicle I wanted to check out. Ask for Alan aka "superman" you are in good hands with this guy. He will make it happen and you'll leave knowing that you was taking care of. More

Alan helped me with trade in and new car purchase. He was very courteous and helpful. The buying experience was quick and efficient and he was great to work with. very courteous and helpful. The buying experience was quick and efficient and he was great to work with. More

If you are looking to buy a car, ask for Kenny! He is very personable, patient, and funny. My dad and I had a wonderful time working with Kenny. He also knows everything there is to know about cars. He i very personable, patient, and funny. My dad and I had a wonderful time working with Kenny. He also knows everything there is to know about cars. He is the best! More

No one will work harder to get you in the vehicle you want than Kenny Eastman. He and the team at Cool Springs Toyota helped me get into a perfect Tacoma and I couldn’t be happier with it. want than Kenny Eastman. He and the team at Cool Springs Toyota helped me get into a perfect Tacoma and I couldn’t be happier with it. More

Alan was terrific to work with and a good reason to visit the dealership for a new vehicle. He is very knowledgeable & kept us informed throughout the entire purchase process. Thanks, "Superman"...5 stars fo the dealership for a new vehicle. He is very knowledgeable & kept us informed throughout the entire purchase process. Thanks, "Superman"...5 stars for Alan! Interaction from Sales Manager was a little disappointing when it came down to the numbers and negotiation. Terms like "relevant value" vs. "true value" of our trade-in were misleading and led to us taking a step back to be cautious rather than trusting. In the end, we are happy with the purchase, but we appreciate transparency and honesty from the start. More

Jeff made the experience of selecting our Highlander seamless; he kept us informed on each step and made sure all was perfect for our new purchase. seamless; he kept us informed on each step and made sure all was perfect for our new purchase. More

Kalen Kools helped us with the purchase of our 2021 Toyota 4Runner. He was a great communicator, very patient, and excellent with follow up and follow through. He provided car options for us that we ha Toyota 4Runner. He was a great communicator, very patient, and excellent with follow up and follow through. He provided car options for us that we hadn't even thought were possible! We appreciated his creative approach and knowledge of the cars in inventory. Even after the sale was final he has continued to provide excellent service on some additional items we needed assistance with. More

On April 15 Bob and I came to test drive the 2015 Subabru Forester Bob saw online. Bob is handicapped and unable to fit in many cars but this one worked. Kenny Eastman spoke with Bob beforehand and met us at Forester Bob saw online. Bob is handicapped and unable to fit in many cars but this one worked. Kenny Eastman spoke with Bob beforehand and met us at the dealership. He was very accommodating to Bob’s lack of mobility as we sat and just talked. Yes we just talked about our lives and car needs. Made that important connection that not many car salesmen can do. Then the test drive where Kenny helped guide us around unfamiliar roads. This time I wasn’t the backseat driver! We closed the deal and Bob drove Ruby (car’s name) home. The check engine light came on and stayed on. We live 30 miles away. Kenny was on top of the situation and had Service guys pick up Ruby and drive her back to the service Dept and y’all kept her over the weekend to repair the sensor that she needed. The guys drove her back Monday and we drove her Wednesday for our first outing. Very comfortable to drive and ride in. Now we are going to a Subabru dealership to get another master key fob made as she come with two. Plus we will ask them to show us what the valet key fob is supposed to do. Cool Springs Toyota is beautiful. Employees are knowledgeable and friendly. Kenny is great and a well seasoned employee. You guys are fortunate to have him. Bob and Denise More

We just bought our 2nd vehicle from Kenny at Toyota of Cool Springs. He keeps working until he finds the perfect vehicle, even for the pickiest of customers.😉 Kenny was a pleasure to work with and made u Cool Springs. He keeps working until he finds the perfect vehicle, even for the pickiest of customers.😉 Kenny was a pleasure to work with and made us feel like family! More