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Toyota of Cool Springs
Franklin, TN
957 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service.
Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 957 reviews
June 23, 2021
Horrible experience. Came into dealership telling them I wanted to finance vehicle at end of lease. After waiting almost 3 hours later, alone and no word other Jim Gile lying to me that I was next in-line, wanted to finance vehicle at end of lease. After waiting almost 3 hours later, alone and no word other Jim Gile lying to me that I was next in-line, I was passed off to finance to a guy (Frederick Edmonson) who starred at his computer and wouldn't look me in the face. I now realize it was because he took advantage of me and gave me a bad deal. Frederick Edmonson is the finance person's name. Watch out if he's assisting you. Sold me on gap insurance which I didn't need. But he told me I "had to get it" to get the interest rate he was giving me. Whatever, it's an upsell folks I realized too late you only see benefit for if your car if considered totaled or stolen. And then it depends on the value of vehicle whether or not you receive any benefit from it. Was so frustrated after 3 hours at dealership I could think straight. After the 3rd time of Jim coming to me to tell me I'm next (and hours later) I couldn't believe a word out of his mouth. Then I should have known better to believe anything coming from the finance guy's mouth. Buyer beware. I would think the finance department would value their customers and help them get the best deal. However, Toyota of Cool Springs is more about putting one over on you. Not sure if that's how they were trained, but it does speak to the culture of the dealership. If you are in to dealerships that give you the runaround and play tricks on you, Cool Springs Toyota is your dealership! Buyer Beware. I believe culture starts from the top, and if I were the owner of this dealership, I would be disappointed in the way my employees were handling customers. They are not looking at your best interest. I know Beaman plays all the tricks, but I did not expect this from Cool Springs Toyota. The finance guy will lie to you, Jim Gile lied to me, and Carlos, whom I did not meet, recommended Jim Gile, which might speak to him. Cool Springs had lack of inventory so they are ready to pull one over on you to make money! Just know. I don't know if I can return for service here anymore because of my horrible experience now that I know the culture. More
by disappointed customer
June 21, 2021
Horrible experience. Came into dealership telling them I wanted to finance vehicle at end of lease. After waiting almost 3 hours later, alone and no word other John Gile lying to me that I was next in-line, wanted to finance vehicle at end of lease. After waiting almost 3 hours later, alone and no word other John Gile lying to me that I was next in-line, I was passed off to finance to a guy who starred at his computer and wouldn't look me in the face. I now realize it was because he took advantage of me and gave me a bad deal. Jeremy might have been his name. Sold me on gap insurance which I didn’t need. Was so frustrated after 3 hours at dealership I could think straight. If you are in to dealerships that give you the runaround and play tricks on you, Cool Springs Toyota is your dealership! Buyer Beware. I know Brahman plays all the tricks, but I did not expect this from Cool Springs Toyota. The finance guy will lie to you, Jim Gile lied to me, and Carlos, whom I did not meet, recommended Jim Gile, which might speak to him. Cool Springs had lack of inventory so they are ready to pull one over on you. More
by alivesay1
June 19, 2021
Kenny was great to work with. He was very personable, and treated us with respect. It was great to chat with him and share personal stories about music. treated us with respect. It was great to chat with him and share personal stories about music. More
by cdshaw17
Employees Worked With
Kenny Eastman
June 17, 2021
Still dealing with a mess because of this place. Please go else where. The staff here especially Carlos will do whatever to get over on you. I never been treated like this anywhere in my entire Life. go else where. The staff here especially Carlos will do whatever to get over on you. I never been treated like this anywhere in my entire Life. More
by kjefferson3834
Employees Worked With
June 14, 2021
Jim Gile was great! We had a very rocky start at this dealership but Jim did his best to assist us. He was wonderful to work with! We also worked with Yuri and Daniel. Both were great as well. I was 100% dealership but Jim did his best to assist us. He was wonderful to work with! We also worked with Yuri and Daniel. Both were great as well. I was 100% not pleased with the process of trading in my car but Jim smoothed that over us and made things better. I would come back here for future purchases More
by Melissa leddy
June 13, 2021
Kyle was very friendly and prompt when responding to any questions about the vehicle. I didn’t feel too pressured when buying and felt comfortable at the dealership. questions about the vehicle. I didn’t feel too pressured when buying and felt comfortable at the dealership. More
by SeanFitz
Employees Worked With
June 12, 2021
Great service! Kyle Pruzina was great salesman during this entire process! Worked hard to get us the best deal! Service was a 10/10, highly recommend stopping by! this entire process! Worked hard to get us the best deal! Service was a 10/10, highly recommend stopping by! More
by aliyah.childrey
June 11, 2021
Great dealership, easy purchase, great sales leadership. I would recommend Jim As your salesman. Very nice and caring! Many thanks for all your help! I will return! I would recommend Jim As your salesman. Very nice and caring! Many thanks for all your help! I will return! More
by Betsy
Employees Worked With
June 10, 2021
It was absolutely MY pleasure to work with Kenny at Toyota of Cool Springs. He’s a great guy with even better stories. Car buying sucks but this time it was relaxing and enjoyable. I felt that he advoc Toyota of Cool Springs. He’s a great guy with even better stories. Car buying sucks but this time it was relaxing and enjoyable. I felt that he advocated for me throughout the process and I walked away with a fair deal! After buying a car from Kenny Eastman at Toyota of Cool Springs - I have found my ‘car guy’! Thanks for everything already loving my new car. More
by Kcond1110
Employees Worked With
Kenny Eastman
June 01, 2021
Toyota of Cool Springs was concerned about my well-being and satisfaction from the first greeting to the final closing. I recommend them to anyone. and satisfaction from the first greeting to the final closing. I recommend them to anyone. More
by spencerbil5361
