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Toyota of Cool Springs

Franklin, TN

4.7
957 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 957 reviews

February 18, 2022

Did what they said they would do. No hassle or games. Hunter the sales person was good More

by bvento99
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hunter Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

February 18, 2022

Hunter was very helpful and worked with to make the deal happen. He was helpful and efficient throughout. More

by Jthom13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Toyota of Cool Springs responded

Hi, we are pleased to hear of your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

February 18, 2022

Hunter was awesome! !! He kept me in the loop during the whole process and was very helpful!! More

by Morganmccannon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

February 18, 2022

Hunter / Toyota made a stressful car buying experience into an easy going process. They worked with us to stay within our budget! More

by Stephan Bierenga
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hunter Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Toyota of Cool Springs responded

Hi Stephan, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

February 18, 2022

Great experience everyone very nice and helpful all the way through sales and financing and service great place More

by jedpoteete
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Viktor Barberena
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Ashmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tory Robertson, JB Avery, Xiomara Carrillo
Feb 22, 2022 -

Toyota of Cool Springs responded

Hi, it really means a lot to us that you took the time to write such a positive review about Toyota of Cool Springs so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job. Thank you for your valuable feedback. Our team is available should you require any extra help. Take care!

February 17, 2022

I was very pleased with my experience with Jeff and Toyota of Cool Springs. They were helpful, informed and not pushy. I highly recommend Jeff and this dealership. More

by PSL
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2022 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

February 17, 2022

Third RAV-4 I have purchased from this dealer. Best experience ever with my last purchase! My salesperson, Jeff Williams, went above and beyond as he had done before! Most honest car salesman I ha More

by amywood62
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance person was great, but he isn’t listed!
Feb 19, 2022 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

February 17, 2022

Jeff Williams, high integrity, welcoming, understanding, knowledgeable, respectful, and a delightful guy to work with More

by WaltWilson2000
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2022 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

February 17, 2022

Jeff is a very good man to work with. He’s always been honest and helpful to me. He didn’t pressure me or make me feel uncomfortable (which I always do when buying a car). He was very pat More

by Shena
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2022 -

Toyota of Cool Springs responded

Hi Shena, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

February 14, 2022

The Toyota brand is outstanding, obviously. But in addition, the whole team there served us cheerfully and professionally. More

by Ray Ortlund
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Toyota of Cool Springs responded

Hi Ray, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

Feb 15, 2022 -

Ray Ortlund responded

Jeff Williams, who helped find our new Toyota, is stellar as a sales representative!

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