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Toyota of Cool Springs

Franklin, TN

Overview
Employees
Reviews
4.7
957 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 957 reviews

August 17, 2022

He is definitely working on getting you a car you can afford despite your credit report? There’s hope so come through…your car is ready!! More

by Royalderoy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Blacksmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Kinsman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Fun
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Aug 19, 2022 -

Toyota of Cool Springs responded

Hello, we appreciate you taking the time to leave us this feedback. As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

August 17, 2022

Nice dealership with a friendly atmosphere. Very clean on the inside which I loved. Would recommend. More

by Kayla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2022 -

Toyota of Cool Springs responded

Hi Kayla, Here at Toyota of Cool Springs, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!

August 15, 2022

Kenny was so helpful in helping me find my Highlander! He went over and beyond to get me what I was looking for! Great guy!! More

by Heather
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Eastman
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Aug 18, 2022 -

Toyota of Cool Springs responded

Hi Heather, we're happy you found our staff to be so supportive during your experience here at Toyota of Cool Springs. Please don't hesitate to reach out if there's anything additional we can do for you.

August 15, 2022

Kenny did a great job finding what I was looking for, without being overly pushy! Great job! I’d highly recommend him! Mike More

by Mikeallard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
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Aug 18, 2022 -

Toyota of Cool Springs responded

Hi, we are pleased to hear of your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

August 14, 2022

Alan really knows his stuff! He guided me towards the right vehicle for my needs and exceeded my expectations. He has a customer for life! More

by Therapistsinmotion
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2022 -

Toyota of Cool Springs responded

Hi, we are pleased to hear of your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

August 09, 2022

It is clean, ran well, and the people are friendly. I have no complaints at all. More

by Clay Bria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
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Aug 12, 2022 -

Toyota of Cool Springs responded

Hello Clay, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

August 09, 2022

This was are third lease from this dealership. They are professional, helpful and considerate. That’s why we keep coming back. Kenny Eastman was so easy to work with. He’s a rock star! More

by belli
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Eastman
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Aug 12, 2022 -

Toyota of Cool Springs responded

Hi Belli, we are very happy to have provided you with such a positive experience! We hope you have a great day!

August 06, 2022

1st dealership I have been in that was so comfortable and friendly. Thank you for making my dreams come true!! Drove from Olive Branch, Ms and I picked Kenny because my first love was Kenny and he died of ca More

by Renee Tarver
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
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Aug 08, 2022 -

Toyota of Cool Springs responded

Hello Renee, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

August 06, 2022

The whole process from research/test drive to delivery was an easy and convenient process. Zero pressure and Kenny got me everything I wanted in my vehicle! More

by Dholland20022014
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Eastman
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Aug 08, 2022 -

Toyota of Cool Springs responded

Hello, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

August 01, 2022

Hunter was great to work with, he was very attentive and knowledgeable about the vehicle. Would recommend to everyone I know! More

by Tyler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dena Henson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2022 -

Toyota of Cool Springs responded

Hi Tyler, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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